HR Associate (SDL)

The HR Associate (SDL) supports the administration and management of IOM's learning management systems and learning initiatives under the Staff Development and Learning unit. The role involves technical support, study leave administration, and coordination with various stakeholders to promote learning and professional development for IOM staff.

Responsibilities

• Provide end-to-end technical support for IOM’s learning management systems (LMS), including course publishing, system testing, report generation, and related tasks.
• Provide support on the promotion and capacity building of peers and relevant stakeholders to use LMS functionalities independently by conducting live demo sessions, creating video tutorials and/or developing user guides.
• Actively promote the courses available in the LMS to enhance staff engagement and participation in learning opportunities.
• Contribute to the regular update of Frequently Asked Questions (FAQ) and Standard Operating Procedures (SOPs), and promptly respond to LMS-related queries from IOM personnel.
• Process study leave requests by reviewing submissions for completeness and compliance with established guidelines.
• Maintain and update the study leave tracker to ensure accurate and up-to-date records of all transactions.
• Provide regular reports and status updates on study leave requests to the supervisor and Head of SDL.
• Contribute to the regular update of study leave-related FAQs and respond to related queries from IOM personnel.
• Provide support in the administration and promotion of learning initiatives and learning management systems in IOM.
• Provide support in the implementation of SDL's programmes and initiatives in line with the learning needs of the Organization.
• Coordinate closely with the Global Shared Services Centre (GSSC) and other IOM Office/Department as SDL’s focal point to inquire about the learning initiatives being organized locally and explore where SDL's services can help close gaps or make suggestions.
• Perform other duties that may be assigned.

Requirements

• University degree in Information and Communications Technology, Information Management, Human Resources, Business Administration or a related field from an accredited academic institution, with three (3) years of relevant professional experience, or, Completed High School degree from an accredited academic institution, with five (3) years of relevant professional experience.
• Certification on Oracle, LMS, statistics, monitoring and evaluation, or data management/data visualization is an advantage.
• Other diploma or training certification, an advantage.
• At least 2 years experience in LMS administration, including reporting experience.
• At least 1 year of experience in using a ticketing system.
• Relevant work experience in the implementation of training programmes.
• Familiarity with the UN system and working experience in an international organization.
• Experience in HR, learning and development, and/or career support.
• Experience in training facilitation, both face-to-face and virtual.
• Experience in project management, monitoring and reporting.
• Demonstrated skills in the administration of a learning management system and providing client support.
• High proficiency in the use of the MS Office suite, specifically Teams, Forms, SharePoint, Word and Excel (pivot, charts, slicers, conditional formatting and formulas).
• Ability to work independently with limited supervision, think out of the box solutions, and manage multiple projects simultaneously.
• Ability to build strong working relationships with partners and internal clients globally.
• Possess high level of flexibility and adaptability to change.
• Intercultural awareness skills

Skills

• Learning Management System Administration
• LMS reporting
• Ticketing System Usage
• Training Programme Implementation
• Training Facilitation
• Project Management
• Monitoring and Reporting
• Client Support
• Oracle Certifications
• Data Management
• Data Visualization
• Statistics
• Microsoft Office Suite
• MS Teams
• Microsoft Forms
• Microsoft SharePoint
• MS Word
• MS Excel
• Pivot Tables
• Excel Charts
• Excel slicers
• Excel conditional formatting
• Excel Formulas
• Cultural Awareness

Languages

English