Director of AI and Digital Workplace Platforms

The Director of AI and Digital Workplace Platforms leads the strategy, operations, and staff enablement for the IRC's digital workplace stack including AI tools and platforms such as Microsoft 365, Box, Anthropic Claude, Microsoft Copilot, and Power Platform. This senior leadership role involves managing vendor operations, driving AI adoption, ensuring governance compliance, and leading a global team to enhance digital workplace capabilities.

Responsibilities

• Define and maintain the roadmap for the digital workplace stack: M365, Box, Claude, Copilot, and Power Platform
• Evaluate new tools and platform capabilities; make recommendations on where to invest, expand, or sunset
• Build the business case for platform investments, including cost-benefit analysis and projected ROI
• Align platform strategy with broader IT and organizational priorities
• Track industry trends in enterprise AI and workplace technology to keep IRC current
• Manage day-to-day vendor operations with Anthropic, Microsoft, and other digital workplace platform providers, including license and account-level issues, feature roadmap tracking, and technical escalations; coordinate with senior leadership on broader strategic and contractual matters
• Oversee license management, provisioning, and cost optimization across all platforms
• Ensure platform configurations, access controls, and security settings meet organizational standards
• Monitor platform health, usage trends, and license utilization; report to leadership on a regular cadence
• Track vendor policy changes, feature releases, and pricing shifts; assess impact and coordinate response
• Drive adoption of AI tools across the digital workplace portfolio, identifying high-impact use cases and working with departmental teams to put them into practice
• Define success metrics for AI adoption and track progress against them
• Partner with appropriate change management and training leadership on communications, training priorities, and rollout planning for platform changes and new capabilities
• Surface training needs and content gaps to the teams responsible for staff learning; provide platform-specific context and user feedback
• Collect and synthesize user feedback on an ongoing basis; route recurring issues and feature requests to the right teams
• Coordinate with the Head of AI and Program Technology Development to ensure consistency in how AI tools are positioned and supported
• Contribute to AI governance processes and policy updates by providing platform-level insight, usage data, and operational perspective to the AI Risk & Governance Committee
• Ensure platform usage aligns with organizational policies, data privacy requirements, and the IRC’s AI governance framework
• Provide platform usage data, access logs, and incident reports to support governance reviews
• Flag usage patterns or behaviors that present compliance or security risks
• Maintain documentation of platform configurations, access decisions, and policy changes
• Lead and manage the Digital Workplace team, including platform administrators and support staff
• Set priorities, manage workload, and ensure the team delivers responsive, high-quality support
• Own the support model for digital workplace platforms: ticketing, triage, escalation, and resolution
• Maintain the help resource library covering FAQs, how-to guides, and reference materials across all platforms
• Manage the team budget and track spend against plan

Requirements

• 8+ years of experience in IT, enterprise applications, or digital workplace roles, with at least 3 years in a leadership position managing a team
• Experience setting platform or product strategy in an enterprise environment
• Track record of building business cases and managing budgets for technology investments
• Ability to translate organizational needs into a clear platform roadmap
• Deep working knowledge of Microsoft 365 administration, including licensing, security, compliance, and governance
• Experience with at least two of the following: Box, Power Platform, Anthropic Claude, Microsoft Copilot
• Experience managing vendor operations, including license management, technical escalations, and feature roadmap tracking
• Comfort working with usage data and producing clear, actionable reports for leadership
• Hands-on experience with enterprise AI tools as a user and/or administrator
• Experience driving technology adoption across a large, distributed organization
• Ability to identify high-value use cases and measure adoption outcomes
• Experience designing and running a user support function, including ticketing, triage, and escalation
• Strong written and verbal communication skills; able to explain technology clearly to non-technical audiences
• Experience creating and maintaining user-facing help content
• Familiarity with AI governance frameworks and responsible AI use guidelines
• Working knowledge of data privacy principles as they apply to SaaS and AI platforms
• Preferred experience in a nonprofit, international development, or humanitarian sector IT environment
• Preferred experience managing Power Platform environments (Power Apps, Power Automate, Power BI)
• Preferred background in change management, organizational learning, or staff enablement

Skills

• Enterprise Applications Management
• Platform Strategy Development
• Technology Budget Management
• Microsoft 365 Administration
• Microsoft 365 Licensing
• Microsoft 365 Security
• Microsoft 365 Compliance
• Microsoft 365 Governance
• Box Platform Management
• Power Platform Management
• Anthropic Claude Usage
• Microsoft Copilot Usage
• Vendor Operations Management
• License Management
• Technical Escalation Handling
• Feature Roadmap Tracking
• Data Analysis and Reporting
• Enterprise AI Tools Administration
• Technology Adoption Management
• Use Case Identification
• Adoption Outcome Measurement
• User Support Design
• Ticketing Systems
• User Support Triage
• User Support Escalation
• Technical Communication
• Help Content Development
• AI Governance
• Responsible AI Principles
• Data Privacy for SaaS
• Data Privacy for AI Platforms
• Change Management
• Organizational Learning
• Staff Enablement

Languages

English