Information and Communications Technology (ICT) Officer (P)

The ICT Officer will supervise and manage the ICT unit in IOM Iraq, ensuring effective delivery of ICT services across the Country Office. The role involves managing ICT operations, ensuring compliance with cybersecurity standards, providing technical advice, and liaising with various stakeholders to support operational needs including humanitarian emergencies.

Responsibilities

• Manage and coordinate the activities of the ICT unit in Iraq, ensuring that all requirements are addressed timely and accurately, with an efficient allocation of resources and that all operations are in compliance with IOM ICT policies, standards and are in line with ICT strategy.
• Ensure continuous engagement and liaison with the CO’s management, Heads of Units, and field operations for the adequate and timely provision of ICT solutions and services to satisfy operational needs, including humanitarian emergencies as necessary.
• Oversee the implementation of security and compliance controls under IOM’s global cybersecurity programme, ensuring compliance with donor requirements, operational frameworks and relevant standards under the oversight of the HQ ICT Information Security Unit.
• Prepare the CO’s ICT documentation including office specific Standard Operating Procedures (SOPs), Business Continuity Plan, Disaster Recovery Plans and ICT Risk record for the CO’s ICT related services.
• Manage and monitor delivery and efficiency of services and redundancy in line with IOM ICT standards while ensuring that global ICT SOPs are complied with.
• Conduct service improvement assessments and provide technical advice to senior management to optimize and implement ICT Infrastructure and solutions to ensure the efficient functioning of the CO’s operations.
• Analyze and interpret user requirements related to data and provide expert advice, translating these needs into actionable business solutions and outcomes.
• Liaise with CO’s Supply Chain Unit to guide on proper provision of ICT-related equipment/supplies/services and propose most suitable solutions.
• Supervise, train and equip the CO’s ICT team to effectively implement strategic initiatives, respond promptly to information security incidents, provide Tier 1 support and escalate issues to the relevants units when needed, for immediate corrective actions.
• Develop, maintain and ensure all technical specifications for procurement and provision of ICT-related equipment, supplies, services; guide technical evaluations and ensure equipment and services are in line with ICT standards and policies, and are adequately managed.
• Act as the ICT Business Relationship and cybersecurity local liaison Focal Point with counterparts such as IOM programmes, global cybersecurity programme, Governmental, donors, United Nations Agencies, NGOs, ICT service providers, and Vendors for coordinated and adequate provision of ICT services, digital innovation, technologies and supplies.
• Participate in the ICT Working Group in Country representing the CO in discussions and initiatives.
• Perform such other relevant duties as may be assigned.

Requirements

• Master's degree in Computer Science, Information Management, Information Technology or a related field from an accredited academic institution with five years of relevant professional experience; or Bachelor's degree in the above fields with seven years of relevant professional experience.
• Certificate in any of the following: Cisco Certified Network Associates (CCNA), Microsoft Azure certifications, Microsoft Certified System Administrator (MCSA), Microsoft Certified Database Administrator (MCDBA), Microsoft Certified System Engineer (MCSE), is a distinct advantage.
• Experience in overseeing the implementation and administration of Microsoft Windows and Serverless environment (LAN/WAN) and first-level network/desktop support in a large international organization.
• Experience in supervising and managing ICT functions in an international organization or agency in a field setting; supporting emergency, complex/post-conflict Country Office operations.
• Knowledge and demonstrated experience in cybersecurity compliance and security control implementation and maintenance, cybersecurity incident response and recovery.
• Extensive knowledge and experience in Microsoft 365 cloud-based applications and technologies.
• Experience in advising senior managers on systems development in a changing business environment including the implications of various alternatives on business applications planned for future needs and other related issues.
• Extensive knowledge of Windows, ISA, OWA and Exchange Servers Administration in a multi-site environment, TCP/IP, Telecoms, Network Protocols, Cisco devices, VPN, VoiP, MS Office, Antivirus Software and utilities.
• Advanced oral and written communication skills; refined soft skills and demonstrated ability to communicate with business leaders and those with limited technical background effectively.
• Knowledge of web-based development, geographical information systems, and/or mapping tools is an advantage.
• Demonstrated ability to work with minimal supervision and demonstrate a high level of initiative, perseverance, and professional commitment to achieve high-quality results.
• Knowledge and demonstrated experience in database information systems and data processing tools.
• Knowledge of web-based development and other development tools and reporting, including future projections on the potential of current and new technologies.
• Demonstrated ability to handle confidential data in a professional, responsible and mature manner.
• Demonstrated ability to coach individuals, to work effectively and harmoniously with colleagues within a team from varied cultures and professional backgrounds.
• Fluency in English is required (oral and written).
• Working knowledge of Arabic and another official UN language (Chinese, French, Russian and Spanish) is an advantage.

Skills

• Windows Administration
• Serverless Environment Management
• LAN/WAN Support
• Networking Protocols
• Cisco Devices Management
• VPN Configuration
• VoIP Systems
• Microsoft 365 Administration
• Exchange Server Administration
• ISA Server Management
• OWA Administration
• Cybersecurity Compliance
• Security Control Design
• Cybersecurity Incident Response
• Database Information Systems
• Data processing tools
• Systems Development Advisory
• Web-based Systems Development
• Geographic Information System
• Mapping Tools
• Microsoft Azure Certifications
• CCNA Certification
• MCSA Certification
• MCDBA Certification
• MCSE
• Antivirus Software Management
• Technical Support Supervision
• IT Operations
• Emergency ICT Support
• ICT Unit Supervision
• Confidential Information Handling

Languages

English