Knowledge Management Specialist

The Knowledge Management Specialist will support the STREAM+ project team in managing the Agriculture and Land Component by developing and implementing knowledge management and outreach plans, documenting and disseminating project results, and supporting communication and visibility activities. The role involves multimedia content development, knowledge sharing, capacity development, and stakeholder engagement to enhance project visibility and impact.

Responsibilities

• Develop and implement a knowledge management and outreach plan for the STREAM+ project
• Collect, organize, document and disseminate project results, lessons learned, good practices, innovations, and success stories
• Establish and maintain systems and templates for systematic documentation and information management across project activities
• Maintain a repository of project documents, publications, photographs, videos, and communication materials
• Support the preparation of project reports, presentations, briefing notes, donor reports, and visibility materials
• Provide support to FAO Mongolia programme teams in organizing periodic meetings, learning events, knowledge-sharing sessions, and other corporate initiatives as required
• Prepare communication and visibility products including news articles, human-interest stories, success stories, policy briefs, case studies, fact sheets, newsletters, presentations, and promotional materials
• Develop and manage content for FAO Mongolia and STREAM+ communication platforms including websites, social media channels, newsletters, and other outreach tools
• Ensure compliance with donor visibility requirements, particularly those of the European Union and BMZ
• Support media engagement activities including drafting press releases, media advisories, key messages, talking points, and communication packages
• Contribute to the preparation of corporate communication products highlighting FAO Mongolia’s programme achievements and impacts
• Capture high-quality photographs and video footage during project activities, field missions, trainings, workshops, demonstrations, and events
• Produce short videos, reels, photo stories, and other multimedia products for communication, awareness raising, and social media engagement
• Conduct interviews with beneficiaries, project partners, and stakeholders and develop compelling stories showcasing project results and impacts
• Design and format communication and visibility materials including brochures, flyers, banners, posters, infographics, factsheets, and event materials in line with FAO and donor branding guidelines
• Prepare visually appealing PowerPoint presentations, reports, briefing packages, and other knowledge products for management, donors, and stakeholders
• Support communication coverage of field activities, missions, workshops, conferences, and special events
• Maintain and organize a digital archive of photographs, videos, publications, communication materials, and project visibility products
• Organize and facilitate workshops, seminars, webinars, exhibitions, field days, and other outreach events to promote project results and exchange knowledge
• Build the capacity of project staff, local coordinators, partners, and beneficiaries in knowledge documentation, storytelling, visibility, and communication practices
• Promote the documentation and dissemination of local knowledge, innovations, and traditional practices related to sustainable ecosystem and agricultural management
• Liaise with government institutions, development partners, academia, civil society organizations, media representatives, and private sector stakeholders to strengthen outreach and knowledge-sharing efforts
• Support the development of communication partnerships and collaborative initiatives that enhance project visibility and impact
• Represent the project and FAO Mongolia at relevant outreach, communication, and knowledge-sharing events as required
• Perform any other related duties as required by the FAO Representative, AFAOR, or National Project Manager

Requirements

• University degree in journalism, communication, public relations, business administration, or other relevant disciplines
• Minimum 5 years of working experience communications, including social media management and other related areas
• Working knowledge of English and Mongolian
• Nationality of Mongolia
• Excellent planning and organizing skills, accurate with attention to detail
• Able to work as part of a multinational team
• Experience in the UN system is an asset
• Knowledge of theories and practices in communication research planning and strategy
• Excellent inter-personal skills, including the ability to develop and maintain strong relationships at all levels
• Proactive approach to improve the visibility of project activities
• Teamwork and strong soft skills including interpersonal, ethical, listening and communication skills, proactive, problem solving, self-organizing, planning, setting priorities and efficient use of time

Skills

• Knowledge Management
• Communication Strategy
• Social Media Management
• Content Development
• Outreach Planning
• Project Documentation
• Stakeholder Engagement
• Capacity Development
• Communication Research
• Visibility Improvement
• Planning and Organization
• Interpersonal Skills
• Multi-media Content Development
• Public Relations
• Team Collaboration

Languages

English, Mongolian