Senior Information Management Associate

The Senior Information Management Associate will supervise and coordinate the Information Management Team, support effective use of IOM corporate migrant applications, maintain high data quality standards, and contribute to efficient business processes supporting migrant operational assistance and services across Missions.

Responsibilities

• Supervise and administer subordinated staff members; plan and approve absence of staff, monitor and evaluate the staff/team performance, provide guidance to the staff members; administer financial resources of the team, coordinate resource deployment.
• Support data management and reporting activities, including the compilation, cleaning, analysis, and preparation of operational and AVRR related statistical information for internal and external stakeholders.
• Maintain data quality and integrity in IOM’s in‑house electronic applications and coordinate and support necessary data corrections in coordination with operational case workers.
• Support business analysis activities by collecting input from operational units providing migrant assistance and services and assisting in the documentation and review of functional requirements.
• Assist in system enhancement activities by gathering user feedback, documenting issues, supporting user acceptance testing where required, and contributing to the improvement of business processes and SOPs.
• Provide guidance on system use, business processes, and standard operating procedures related to IOM corporate migrant applications.
• Support local configuration and adjustments of IOM corporate migrant applications and assist in the implementation of approved system adjustments.
• Support operational staff in resolving functional and technical issues related to IOM applications and escalate complex issues to the appropriate technical focal points when required.
• Perform other duties as required.

Requirements

• High school diploma with six years of relevant experience; or, Bachelor's degree in Information Management or Statistical Science or related fields from an accredited institution with four years of relevant professional experience.
• Prior work experience with international humanitarian organizations, non-government or government institutions/organization in a multi-cultural setting is an advantage.
• Work experience in information management, data management, business analysis, or system support.
• Experience supporting Enterprise-Resource-Planning (ERP) systems or other corporate applications, including troubleshooting user support, and process implementation.
• Demonstrated experience in supervising staff and coordinating information management activities.
• Proficient in Microsoft Office applications e.g., Word, Excel, PowerPoint, E-mail, Outlook.
• Attention to detail, ability to organize paperwork in a methodical way.
• Discreet, details and clients-oriented, patient and willingness to learn new things.
• Fluency in English and German (oral and written).

Skills

• Information Management
• Data Management
• Business Analysis
• System Support
• ERP Systems Support
• User Support Management
• Process Implementation
• Staff Supervision
• Information Management Coordination
• MS Word
• MS Excel
• MS PowerPoint
• Microsoft Outlook
• Data Quality Processes
• Corporate Applications Support

Languages

English, German