Project Assistant (Case Management)

The Project Assistant (Case Management) supports the implementation of the Voluntary Assisted Return Programme (VARP) by providing administrative and case management assistance for AVRR movements in Norway. The role involves processing cases, organizing travel arrangements, liaising with stakeholders, and assisting returnees with documentation and reintegration support.

Responsibilities

• Assist in implementing the Voluntary Assisted Return Programme (VARP) through administrative support for AVRR movements in Norway in line with established procedures, guidelines, and MiMOSA requirements.
• Assist in processing AVRR cases, including registration of incoming cases, systematic follow-up with colleagues and relevant stakeholders on cases with incomplete information, preparing travel arrangements, and following up with IOM missions in Countries of Origin regarding reintegration support payments in line with established procedures and guidelines.
• Assist in the organization and arrangement of international travel as well as domestic transportation in Norway and Countries of Origin.
• Provide general information on IOM’s AVRR services to voluntary returnees by email, over the phone, and in person at the IOM office.
• Assist returnees in obtaining required travel and other necessary documents, including but not limited to communicating with Country of Origin embassies/consular offices accredited to Norway for the issuance of travel documents, obtaining required documents and procuring official translations.
• Support the team in outreach activities, including assisting with the preparation of information materials and logistical arrangements for briefings to Reception Center staff, potential returnees, and local stakeholders.
• Respond to routine written and oral enquiries from authorities and/or from AVRR clients and their representatives regarding voluntary return and reintegration from Norway to the Countries of Origin.
• Assist in verifying entries done on MiMOSA by all case managers as well as distribution of cases through the joint mailing list.
• Provide departure assistance at the airport, in coordination with the Operations team, and per the departure schedule of beneficiaries.
• Assist in maintaining AVRR files and data, including collecting, organizing and filing travel documents, receipts, and other supporting documentation.
• Perform such other duties as may be assigned.

Requirements

• High school diploma with four years of relevant experience; or Bachelor's degree in Social Work, Political or Social Sciences, International Relations, Development Studies, Migration Studies, Human Rights, Law or related fields from an accredited academic institution with two years of relevant professional experience.
• Experience in working with migrants, refugees, internally displaced persons, victims of trafficking and other vulnerable groups.
• Experience in liaising with governmental authorities, national/international institutions, United Nations agencies and non-governmental organizations.
• Prior work experience with international organizations, non-government or government institutions/organizations in a multi-cultural setting is an advantage.
• Computer/software literate with good knowledge of Microsoft Office.
• Strong interpersonal and communication skills.
• Attention to detail and ability to organize.
• Self-motivated and objective driven.
• Fluency in English (oral and written) is required.
• Working knowledge of Norwegian is a distinct advantage.

Skills

• Case Management
• Migrant Assistance
• Refugee Support
• Victim assistance
• Liaison with Governments
• Coordination with UN Agencies
• Coordination with NGOs
• Multi-cultural Work Experience
• Microsoft Office Suite
• Travel Arrangement Coordination
• Documentation Support
• Reintegration and Settlement Support
• Administrative Assistance

Languages

English, Norwegian