Internship - Information & Knowledge Management

The Information Knowledge Management Intern will engage in digital transformation of business processes within AIRCOM, gaining experience in process analysis, digital workflow design, and knowledge management practices in a multinational headquarters environment.

Responsibilities

• Analysis and digitalisation of administrative and operational processes by collaborating with stakeholders to map current (“as-is”) workflows and identify opportunities for optimisation.
• Design and implementation of digital workflows using NATO-approved tools (e.g. LINQI and other low-code platforms).
• Digital solution adoption and process refinement through gathering of user requirements, validating proposed solutions, providing basic user guidance and collection of feedback.
• Providing general support to the IKM team, including exposure to knowledge management practices, SharePoint-based collaboration, and day-to-day operational activities.

Requirements

• Must be a citizen of a NATO member nation.
• Advanced English language skills.
• Open to current students who have successfully completed at least two years of their bachelor's or master's degree, or recent graduates (degree obtained within the last 18 months) in the fields of Information Management, Information Systems, Business Analysis or a related discipline.
• Familiarity with Microsoft 365 tools (e.g. Excel, SharePoint, Teams).
• Demonstrated ability to understand, map, and improve processes and to work with structured information and workflows.
• Experience with process mapping tools or methodologies (e.g. BPMN, flowcharts, Visio, Lucidchart) is desired.
• Previous exposure to low-code/no-code platforms (e.g. Power Automate, LINQI, or similar tools) and data visualisation tools (e.g. Power BI) are an asset.
• Interns are required to have their own social insurance coverage, including healthcare, on joining AIRCOM.
• Participation in an internship is subject to receipt of NATO security clearance from the intern’s national authorities.

Skills

• Information Management
• Computer Information Systems
• Business Analysis
• MS Excel
• SharePoint Development
• MS Teams
• Process Mapping
• BPMN
• Flowcharting
• Visio
• Lucidchart
• Low Code No Code Platforms
• Power Automate
• Data Visualization
• Power BI
• Digital Workflow Design
• Knowledge Management

Languages

English