Client Engagement Intern (Unpaid)

The Client Engagement Intern will support the IRC's Intake & Outreach, Client Voices, and Refugee Cash Assistance (RCA) teams by providing trauma-informed services to ORR-eligible individuals and families. The role involves assisting clients, managing data entry, supporting outreach campaigns, and facilitating client events to help refugees and immigrants build new lives in their communities.

Responsibilities

• Support Intake/Outreach, Client Voices, and RCA specialists with scanning and organizing documents, entering case notes in accordance with program requirements, and inputting data into departmental trackers and databases
• Assist clients in-person and on the phone with booking and preparing for intake appointments
• Provide live translation services (Haitian Creole or Spanish preferred) for client interactions in the office, and translate written client materials
• Support planning and execution of outreach campaigns to current and potential clients, including by phone, message and email, with the aim of sharing information about IRC services and events
• Support smooth planning and execution of IRC client events, including disseminating information about IRC services and collecting client information, such as attendance data or feedback, as appropriate
• Assist with research on community resources, networks, and events to support client outreach projects and community referrals
• Engage with IRC clients respectfully and compassionately
• Other duties as assigned

Requirements

• Be fluent in a second language spoken by IRC clients, strong preference for Spanish and/or Haitian Creole
• Ability to work 15-20 hours a week in the IRC office in Elizabeth, NJ
• Experience with data entry, case management/case noting software, and maintaining accurate client records
• Previous experience and/or a strong interest in working with refugees and immigrants, including internships, volunteer work, or related projects
• Strong communication and interpersonal skills, with the ability to effectively work with diverse populations
• Excellent organizational and time management skills
• Current or recent enrollment at a college or university for Social Work, Psychology, Public Health or a related field. Alternatives accepted include internships, volunteer work, or related projects

Skills

• Data Entry
• Case management systems
• Client Record Maintenance
• Refugee Services
• Immigrant Support
• Trauma-Informed Practice
• Outreach Campaign Support
• Event Facilitation
• Bilingual Communication
• Spanish Language
• Haitian Creole Language
• Organizational Skills
• Time Management

Languages

English, Spanish, Haitian Creole