Fund Raising Officer (Loyalty & Retention)

The Fund Raising Officer (Loyalty & Retention) is responsible for strengthening long-term relationships with individual donors to ensure sustainable fundraising growth. The role supports the planning, implementation, and monitoring of donor retention, cultivation, and value maximization strategies, contributing to increased donor engagement and lifetime value.

Responsibilities

• Supporting planning and implementation of loyalty and retention activities
• Data collection and analysis
• Cross functional coordination and support
• Administrative and financial support

Requirements

• Completed first level university degree in Marketing, Advertising, Communication, Sciences, Business Administration or another related humanistic field is required.
• Minimum of 1 year of relevant work experience in marketing, promotional or fundraising areas is required.
• Demonstrated experience in supervising people is required.
• Knowledge of donor retention, loyalty, and supporter engagement strategies, preferably within fundraising or nonprofit environments is required.
• Ability to collect, analyze, and interpret fundraising and donor performance data to generate actionable insights is essential.
• Experience in conducting desk research, market analysis, and benchmarking of industry best practices is required.
• Good working knowledge of Ms Office applications particularly Excel is essential.
• Proven ability to build and maintain effective working relationships with internal stakeholders, external partners, suppliers, and service providers.
• Strong collaboration and teamwork skills, with the ability to work effectively in a cross-functional environment.
• Fluency in Spanish and English is required.
• Knowledge of another official UN language (Arabic, Chinese, French or Russian) is an asset.
• Experience in the use of any customer relationship marketing platform (CRM) is considered an asset.
• Experience working for international organizations is desirable.
• Experience in telemarketing is desirable.
• Experience in digital marketing is desirable.
• Experience in DRTV is desirable.
• Experience in Face-to-Face fundraising is desirable.
• Experience in donor analytics is desirable.
• Experience in dashboard reporting is also desirable.
• Relevant experience at country level, particularly in development, fragile settings and humanitarian contexts is an asset.

Skills

• Donor Retention Strategies
• Supporter Engagement
• Fundraising Data Support
• Market Analysis
• Benchmarking
• Supervising Staff
• Excel
• Client Relationship Management
• Telemarketing
• Digital marketing
• Face-to-Face Fundraising
• Donor Analytics
• Dashboard Reporting
• Stakeholder Relationship Management
• Cross-Functional Collaboration

Languages

Spanish, English