Principal, Agile Delivery Manager- Digital Workplace

The Principal is responsible for defining the strategy and leading the implementation of their specialism across delivery teams in Digital Workplace, enabling engineering teams to operate efficiently and deliver maximum value. The role leads delivery teams, fosters agile values and practices, and ensures alignment with departmental and business strategies.

Responsibilities

• Lead and take ownership of complex, cross-functional IT delivery programs across multiple squads ensuring alignment with organisational technology strategies and objectives.
• Manage Agile delivery processes balancing flexibility with necessary controls to ensure on-time, within-scope delivery of IT solutions.
• Empower teams to collaborate, adapt, and drive delivery efficiency while focusing on delivering high-impact technology solutions.
• Build and manage relationships with senior IT and business stakeholders, instilling a Product mindset and ensuring clear communication on delivery goals, progress, risks, and outcomes.
• Lead by example, mentoring and coaching team members on Agile delivery best practices, continuous improvement, and Agile maturity.
• Identify and implement improvements to Agile delivery practices across multiple squads enabling scaling of Agile methods.
• Ensure all aspects of delivery governance are met focusing primarily on Agile frameworks including managing stage gates, budgets, financial controls, steering group presentations, service design, and service transition.
• Proactively identify, assess, and manage delivery risks and dependencies across multiple IT teams.
• Facilitate preparation of business cases for IT projects articulating scope, benefits, costs, and risk mitigation strategies.
• Develop timelines, delivery models, and resource allocation plans prioritising Agile methods.

Requirements

• Proven experience in delivering complex initiatives across the full spectrum of Digital Workplace capabilities including Microsoft 365, M365 Copilot, Robotic Process Automation (RPA), digital devices such as laptops and mobile devices.
• Experience managing projects and BAU activities spanning desktop services, M365 platforms, Entra ID, email hygiene, SharePoint storage, Microsoft Teams telephony, and cloud infrastructure security.
• Expert understanding of Agile methodologies (Scrum, Kanban, SAFe) with significant experience leading complex, cross-functional technology delivery programs and projects.
• In-depth knowledge of Waterfall and hybrid adaptive delivery and governance frameworks to integrate with Agile delivery.
• Excellent leadership and communication skills for engagement with senior stakeholders across business and technical teams.
• Experience in risk and dependency management, proactively identifying and mitigating delivery risks across multiple teams.
• Expertise in stakeholder management and expectation setting, ensuring clear communication on project scope, timelines, and progress.
• Proven experience managing and scaling Agile practices across an organisation, especially in large enterprise-level technology transformations.
• Experience managing and resolving risks, dependencies, and issues at an enterprise level using Agile and Waterfall methodologies.
• Experience in large-scale, cross-functional delivery and navigating complexity in enterprise environments managing multiple teams and integrating Agile methods.

Skills

• MS Office 365
• M365 Copilot
• Robotic Process Automation
• Mobile device management
• Desktop Services Management
• Entra ID
• Email Hygiene
• SharePoint Storage
• Microsoft Teams Telephony
• Cloud Infrastructure Security
• Agile Methodologies
• Scrum
• Kanban
• SAFe
• Waterfall Methodologies
• Hybrid Delivery Frameworks
• Risk Management
• Dependency Management
• Stakeholder Management
• Agile Scaling
• Cross-functional Delivery
• Enterprise Technology Transformation

Languages

English