Information and Communications Technology (ICT) Officer (P)

The ICT Officer will supervise and coordinate ICT operations in the IOM Country Office in Mogadishu, ensuring compliance with IOM ICT policies and standards. The role involves managing ICT services, cybersecurity, technical support, and liaising with various stakeholders to provide effective ICT solutions.

Responsibilities

• Supervise and coordinate the activities of the ICT Unit in the Country Office ensuring timely and accurate response to requirements and compliance with IOM ICT policies and strategy.
• Coordinate engagement and liaison with Country Office management, Heads of units, and field operations for provision of ICT solutions and services including emergencies.
• Act as ICT business relationship and cybersecurity local liaison Focal Point with IOM programmes, global cybersecurity programme, Governmental, donors, UN Agencies, NGOs, ICT service providers, and Vendors; participate in ICT Working Group in the country.
• Provide technical support for ICT services and supervise, train, and equip the ICT Team to implement strategic initiatives, respond to information security incidents, and provide Tier 1 support.
• Contribute to preparation of ICT documentation including SOPs, Business Continuity Plan, Disaster Recovery Plans, and ICT Risk record; monitor delivery and efficiency of services in line with IOM ICT standards.
• Contribute to service improvement assessments and provide recommendations to optimize ICT Infrastructure and solutions.
• Maintain and check technical specifications for procurement and provision of ICT-related equipment, supplies, and services ensuring compliance with ICT standards and policies.
• Liaise with Supply Chain Unit to guide provision of ICT-related equipment, supplies, and services and propose suitable solutions.
• Act as first line of cybersecurity defense and local cybersecurity incident responder; facilitate implementation of security and compliance controls of IOM global cybersecurity programme and donor requirements.
• Perform other duties as assigned.

Requirements

• Master’s degree in Computer Engineering, Computer Science, Information Management, Information Technology, or a related field from an accredited academic institution with two years of relevant professional experience;
• University degree in the above fields with four years of relevant professional experience; or,
• Certificate in any of the following: Cisco Certified Network Associates (CCNA), Microsoft Azure certifications, Microsoft Certified System Administrator (MCSA), Microsoft Certified Database Administrator (MCDBA), Microsoft Certified System Engineer (MCSE), is a distinct advantage.
• Experience in overseeing and managing the implementation and administration of Microsoft Windows and serverless network environments (LAN/WAN) and first-level network/desktop support in a large international organization is required;
• Experience in a supervisory role and management of ICT functions in an international organization or an international agency in a field location, supporting emergency, complex/post-conflict Country Office;
• Experience in planning, design, development, implementation, and maintenance of computer information systems;
• Knowledge and demonstrated experience in cybersecurity compliance and security implementation and maintenance, database information systems, and data processing tools;
• Knowledge of web-based development and other development tools and reporting, including future projections on the potential of current and new technologies;
• Good knowledge and experience in Microsoft 365 cloud-based applications and technologies; and,
• Experience providing policy advice to senior managers on systems development in a changing business environment and the implications of various alternatives, on business applications planned for future needs, and other related issues.
• Good oral and written communication skills; refined soft skills and demonstrated ability to communicate with business leaders and those with limited technical background effectively are essential;
• Demonstrated knowledge of Windows Operating System, Network/Systems administration, Transmission Control Protocol / Internet Protocol (TCP/IP), Telecoms, Network Protocols, Cisco devices, Virtual Private Network (VPN), Voice over Internet Protocol (VoIP), MS Office 365 apps, Antivirus Software, and utilities;
• Demonstrated knowledge of web-based development, geographical information systems, and/or mapping tools would be a distinctive advantage;
• Demonstrated ability to work with minimal supervision and demonstrate a high level of initiative, perseverance, and professional commitment to achieve high-quality results;
• Demonstrated ability to handle confidential data in a professional, responsible, and mature manner; and,
• Demonstrated ability to train individuals, to work effectively and harmoniously with colleagues within a team from varied cultures and professional backgrounds.
• Fluency in English (oral and written) is required; working knowledge of Somali is an advantage.

Skills

• Windows Administration
• Serverless Network Management
• LAN/WAN Management
• Network/Desktop Support
• ICT Supervision
• ICT Function Management
• Computer Information Systems
• Cybersecurity Compliance
• Security Implementation
• Database Information Systems
• Data processing tools
• Web-based Systems Development
• Microsoft 365 Suite
• Policy Advice on Systems Development
• Windows Operating System
• Network Systems Administration
• TCP/IP
• Telecoms
• Networking Protocols
• Cisco Devices
• Virtual Private Networking
• Voice over Internet Protocol
• MS Office 365
• Antivirus Software
• Training Delivery

Languages

English