Intake Coordinator

The Intake Coordinator provides trauma-informed services to refugees and other qualified immigrants to support positive resettlement and client self-sufficiency. The role manages a team providing resettlement casework services and collaborates with clients, colleagues, and external parties to develop service and self-sufficiency plans.

Responsibilities

• Coordinate pre-arrival case preparation, including case assurance, communication with US ties, and liaising with IRC’s Processing Department at Headquarters for clients.
• Assign cases to caseworkers and ensure timely provision of core services including airport pickups, home visits, school enrollment, and other services as outlined in program guidelines.
• Collaborate with other departments to encourage timely internal and external referrals.
• Ensure oversight and monitoring of case files for proper file documentation, including developing appropriate forms, procedures and training for casework staff.
• Ensure reporting requirements are met in compliance with donor and organizational requirements.
• Maintain a reduced active caseload of clients and ensure all clients receive the full range of mandated services.
• Assess and monitor client progress at regular intervals and modify service plans as needed.
• Develop local resources for clients and share contact information across programs.
• Oversee a team of caseworkers including daily oversight of active caseloads, delegation of work assignments, and coaching.
• Evaluate and report staff performance.
• Support the casework supervisor to cultivate a respectful, supportive, and inclusive environment for team members and clients.
• Carry out timely, professional interventions to ensure responsive, appropriate, and client-centered service delivery.
• Ensure compliance of self and team with all policies, procedures and protocols of the agency.
• May train and lead the activities of volunteers and interns.
• Other duties as assigned.

Requirements

• Bachelor’s degree in social work or related field of study required.
• Master degree preferred.
• 3+ years of case management experience in a social services environment.
• Experience working with vulnerable or underserved populations preferred.
• Demonstrated ability to promote an organizational culture that reflects IRC’s core values of service, accountability, integrity, and equality.
• Ability to lead in a way that recognizes that IRC’s work is best accomplished through the true collaboration of individuals from many cultures with a great variety of skills and perspectives.
• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.
• Attention to detail and accuracy in work product.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
• Proficiency in written and spoken English, bilingual ability preferred in Spanish, Dari, Swahili, Kinyarwanda, Arabic, French or other refugee/immigrant language used in Arizona.
• Cross-cultural understanding and strong communication skills, both written and verbal.
• Must have a valid driver’s license, active insurance policy, access to reliable transportation and the ability to travel regularly throughout the service delivery area.
• In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.

Skills

• Case Management
• Social Service
• Trauma-Informed Practice
• Resettlement Casework
• Self-Sufficiency Planning
• Cross-Cultural Communication
• Relationship Building
• Diplomacy
• Networking
• MS Word
• MS Excel
• Microsoft Outlook
• Data Entry
• Research
• Time Management
• Problem Solving
• Bilingual Communication
• Team Leadership
• Service Delivery Coordination

Languages

English, Spanish, Dari, Swahili, Kinyarwanda, Arabic, French