Protection Officer - GBV Case Management Supervisor

The Protection Officer - GBV Case Management Supervisor is responsible for ensuring the quality, effectiveness, and technical soundness of GBV case management services. The role includes supervising caseworkers, promoting staff well-being, ensuring adherence to standards, and providing technical guidance and capacity building in GBV case management.

Responsibilities

• Provide ongoing technical guidance and mentorship to GBV caseworkers and PCM Assistants/Officers, ensuring adherence to GBV case management principles, the Inter-Agency GBV Case Management Guidelines, and survivor-centered approaches, Protection Case Management Guideline.
• Promote staff well-being by creating a supportive environment and facilitating regular debriefings and reflective practices.
• Conduct individual supervision sessions with each GBV caseworker and PCM officers/Assistant on a weekly basis, dedicating at least one hour per session to review case progress, discuss challenges, and provide technical feedback.
• Facilitate bi-weekly case management team meetings to encourage peer learning, case conferencing, and team cohesion.
• Perform a thorough review of case files on a bi-weekly basis to ensure the quality, accuracy, and confidentiality of documentation.
• Conduct regular capacity assessments of GBV caseworkers and PCM Officers/Assistants, identify strengths and gaps, and develop targeted action plans to address performance and learning needs.
• Develop monthly supervision plans in collaboration with each caseworker to prioritize follow-up, capacity building, and mentoring activities.
• Monitor the quality and consistency of data entry into systems, ensuring accurate reporting and data protection protocols are followed.
• Provide direct supervision and mentoring to case management staff, enhancing their technical competencies.
• In collaboration with Case Mgt Specialist, identify training needs and develop capacity-building plans for staff and volunteers involved in GBV case management.
• Deliver training sessions, coaching, and on-the-job support to strengthen staff and volunteers’ understanding of GBV and Protection Case Management principles, case management, psychosocial support, referral pathways, and documentation.
• Provide direct case management support for complex, high-risk, or sensitive cases that require advanced intervention or where additional support is necessary.
• Ensure that all interventions uphold the safety, dignity, and confidentiality of survivors and adhere to best practices in survivor-centered response.
• Undertake any other protection-related tasks as assigned by the Emergency Response Manager and Team Leader, including support in assessments, coordination, reporting, or community-based protection activities as needed.
• Ensure the maintenance and regular update of case management database and other relevant trackers;
• Responsible for entering client data on the DRC Case Management IM system or excel forms (as appropriate) in a timely manner.
• Ensure all case management relevant materials are procured in timely and quality, and ensure proper utilization.
• Responsible to compile case management weekly/monthly and annually reports as required.

Requirements

• University degree in social work, Sociology, Psychology, law or other relevant field from a recognized institution.
• Minimum of 3 years of experience in GBV and Protection Case Management preferably with an international humanitarian organization, of which at least two years in case supervisory role.
• Demonstrated organizational skills and ability to work in complex and difficult circumstances.
• Field experience in emergency context is highly desirable.
• High level of personal initiative, analytical skills and pro-active problem solving.
• Demonstrated people’s management skills.
• Strong interpersonal skills and ability to develop and maintain working relationships across the organization.
• Good communication skills.
• Commitment to learning and implementing organizational policies and procedures.
• Proven ability to prioritize tasks and meet deadlines.
• A sensitive approach to external representation.
• Good proficiency in written and spoken English, and Local Languages.

Skills

• GBV Case Management
• Case Supervision
• Protection Case Management
• Emergency Field Experience
• Organizational Skills
• People Management
• Technical Guidance
• Capacity Building
• Policy Implementation
• Task Prioritization
• Stakeholder Engagement
• Communications Skills
• Analytical Skills
• Problem Solving

Languages

English, Local Languages