Victim Services Caseworker

The Victim Services Caseworker provides comprehensive, victim-centered case management services for victims of crime, including eligibility screening, service planning, community resource education, and administrative support. The role involves crisis intervention, relationship building with stakeholders, and ensuring client needs are met in a timely manner.

Responsibilities

• Provide comprehensive case management services, including assisting with accessing community resources through local partners, making appropriate referrals to legal providers, and help identify and arrange social activities in-line with service plans.
• Provide crisis intervention to victims and their family members suffering from crime related trauma through provision of information on victimization, crime prevention, victim’s legal rights and protections, criminal justice process; providing emotional support to victims; safety planning; assistance with compensation applications; interventions with creditors, landlords and employers; creation and monitoring of client service plan and self-sufficiency matrix and on-going tracking.
• Complete eligibility screenings for all referrals and enrollment paperwork for all eligible program participants.
• Assessing and evaluating the needs of victims while providing appropriate services and maintaining appropriate documentation.
• Build and maintain relationships with various local, state, and federal stakeholders including law enforcement agencies.
• Develop strategies to further assist in the identification and referral of victims of crime in Arizona.
• Ensure acute needs are met in a timely and client-centered manner for each program participant.
• Provide assistance with the development and implementation of all outreach and training activities to ensure program outcomes and activities are met.
• Track program activities, compile data and draft reports as required by donor and agency specifications.
• Participate in all program meetings, staff development activities and generally be an engaged team member.
• Comply with all policies, procedures and protocols of the agency.
• Other duties as assigned.

Requirements

• Undergraduate degree in Human Services or similar field strongly preferred; comparable related work experience may be substituted.
• 2+ years of related work experience; 1-year minimum working with victims of crime or other vulnerable populations.
• Case management and/or victims assistance experience preferred.
• Excellent written and spoken English skills.
• Strong organizational skills and detail-oriented.
• Excellent writing and analytical skills.
• Public Speaking and/or presentation experience preferred.
• Ability to effectively communicate and work as a team member with collaborative partners, the community, and clients in a cross-cultural, multi-disciplinary environment.
• Computer literacy, data base experience preferred.
• Ability to work independently and be a flexible team player.
• Fluency in written and spoken English, bilingual ability preferred in Dari, Spanish, Swahili, Kinyarwanda, Arabic, French or other refugee/immigrant language used in Arizona.
• Must have a valid driver’s license, active insurance policy, access to reliable transportation and the ability to travel regularly throughout the service delivery area.
• In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.

Skills

• Case Management
• Victim assistance
• Crisis Intervention
• Eligibility Screening
• Service Planning
• Community Resource Education
• Client Needs Assessment
• Stakeholder Engagement
• Cross-Cultural Communication
• Written Communication
• Analytical Skills
• Public Speaking
• Presentation Skills
• Computer Literacy
• Database Management
• Team Collaboration
• Independent Work
• Valid Driver's License
• Fingerprint Clearance

Languages

English