Sr. Volunteer Engagement Specialist

The Sr. Volunteer Engagement Specialist supports the Western New York Region by implementing and executing volunteer engagement programs and services. The role includes supervising volunteers, serving as a subject-matter-expert on volunteer programs, and liaising with internal and external partners to enhance volunteer satisfaction and retention.

Responsibilities

• Contribute expertise and serve as a resource for volunteer engagement best practices.
• Review volunteer satisfaction data and work with operational teams to develop and execute engagement and retention strategies.
• Implement strategies and tactics to drive volunteer engagement and provide input on volunteer engagement issues.
• Develop a thorough volunteer needs assessment for assigned area and ensure alignment of goals to volunteer needs.
• Lead all programs related to Youth and Young Adult volunteer programs and train volunteer leaders for onboarding.
• Lead volunteer training and serve as subject-matter-expert on volunteer programs, tools and resources.
• Facilitate formal and informal recognition efforts and events to promote community and honor volunteer contributions.
• Train and lead screening and training team volunteers and serve as Point-of-Contact to the Volunteer Intake Processing Center.
• Lead the development and management of volunteer planning and scheduling to ensure a strong fill rate.
• Serve as a liaison to internal and external partners to ensure all volunteer requests are timely and complete.

Requirements

• Bachelor's degree required.
• Minimum of 5 years of related experience.
• Volunteer Management experience preferred.
• Ability to work on a team.
• Excellent oral and written communication skills.
• Strong interpersonal and presentation skills.
• Good organizational skills, attention to detail and the ability to handle multiple and continuously evolving priorities effectively.
• Intermediate proficiency with MS Office applications, including Word, Excel, PowerPoint, and Outlook.
• Knowledge of group dynamics, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred.
• Travel will involve 15% travel.
• Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).

Skills

• Volunteer Management
• Program Implementation
• Teamwork
• Oral Communication
• Written Communication
• Interpersonal Skills
• Presentation Skills
• Organizational Skills
• Attention to Detail
• Priority Management
• Microsoft Office Suite
• Word
• Excel
• Power Point
• Outlook
• Group Dynamics
• Customer Maintenance Techniques
• Negotiation Skills
• Volunteer Supervision

Languages

English