Account Manager I

The Account Manager I is responsible for identifying, developing, and implementing strategies to attract, manage, and retain blood drive sponsors and feeder groups to meet collection goals. The role involves coordinating with collections personnel, providing operational support, scheduling education programs, and maintaining accurate records to ensure efficient blood collection operations.

Responsibilities

• Identify, develop and implement creative strategies to attract, manage and retain potential blood drive Sponsors and feeder groups for existing blood drives to meet monthly, quarterly, and annual collection goals.
• Identify and apply appropriate methods to ensure efficient scheduling of blood drives by assigned Sponsors to meet blood collection goals.
• Provide sufficient organizational and operational support to sponsor contact to ensure achievement of collection operation and annual goals.
• Coordinate activities with appropriate collections personnel to ensure a positive Sponsor and donor experience and smooth, efficient operations.
• Schedule and implement education programs for Sponsor contact, recruitment committees, line volunteers and volunteer Telerecruiters within assigned groups to assist in meeting collection objectives and to comply with all ARCBS directives, Code of Federal Regulations, local operating procedures and other related regulatory requirements.
• Develop a working knowledge of the community, its government, demographics and organizations.
• Apply that knowledge to all aspects of servicing Sponsor groups and the expansion of the blood program.
• Maintain accurate records in the system to provide tracking and statistical data on Sponsor group performance.
• Appropriately utilize tools, technology and strategy provided by the organization to enhance customer service, efficiency and productivity.

Requirements

• Bachelor's degree required.
• Minimum one-year related experience required or equivalent combination of education and related experience required.
• Knowledge of group dynamics, direct sales, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred.
• Good organizational skills and the ability to handle multiple priorities effectively are required.
• Excellent oral and written communications skills, including training and presentation skills is required.
• A current valid driver's license and good driving record is required.
• Ability to work on a team.
• May be required to travel to sites throughout the Red Cross organization.

Skills

• Direct Sales
• Customer Maintenance Techniques
• Negotiation Skills
• Program Implementation
• Organizational Skills
• Training Delivery
• Presentation Skills
• Teamwork
• Operational Support
• Scheduling
• Records Keeping
• Driving

Languages

English