Blood Collections Staff - Customer Service

The Blood Collections Staff role involves assisting with every step of the blood collection process including donor interaction, equipment setup, and ensuring safety procedures are followed. Paid phlebotomy training is provided with opportunities to grow healthcare skills within the American Red Cross.

Responsibilities

• Take the time to personally connect with donors and help them understand the impact of their donation
• Collaborate with teammates to create a welcoming and friendly environment for volunteer donors
• Be detail oriented to ensure collected blood meets goals and regulatory requirements and can be safely transfused
• Drive Red Cross vehicles and work with the team to setup and tear down equipment at donation sites

Requirements

• High school diploma or equivalent required
• Customer service experience and effective verbal communication skills are required
• A current, valid driver's license with good driving record is required
• Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs
• Good manual dexterity is required
• Ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes is required
• Position may require minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles
• Basic computer skills are required
• Must be proficient with Microsoft office applications
• Prior healthcare or phlebotomy experience (CNA, MA, EMT etc.) is preferred
• Prior leadership experience is preferred

Skills

• Customer Service
• Verbal Communication
• Valid Driver's License
• Manual Dexterity
• Physical Stamina
• Basic Computer Knowledge
• Microsoft Office Suite
• Phlebotomy
• Healthcare Experience
• Equipment Setup
• Safety Procedures

Languages

English