Business Transformation Consultant

The Business Transformation Consultant will assess end-to-end service contracting workflows and operating approaches managed by the Service Contracting Centre (SCC) within UNICEF Supply Division. The consultant will identify operational bottlenecks, inefficiencies, and coordination gaps, recommend workflow optimization measures, facilitate stakeholder consultations, and support implementation of business transformation initiatives.

Responsibilities

• Review all SCC workflows, operating approaches, coordination mechanisms, and service delivery modalities, including workflow mapping exercises where relevant
• Assess process bottlenecks, workflow inefficiencies, duplication, coordination challenges, and workload pressure points
• Review all SCC service categories and operating modalities to identify opportunities for harmonization, prioritization, and operational optimization
• Assess relevant systems, workflows, and procedures to identify areas requiring process adjustments, operational improvements, or management review; support alignment with ongoing operational efficiency initiatives where relevant
• Facilitate targeted stakeholder consultations and operational workshops
• Support operational harmonization and stakeholder alignment discussions
• Provide practical recommendations linked to implementation considerations and sequencing
• Support implementation planning discussions linked to proposed operational improvements
• Provide advisory support during implementation and operational alignment discussions during the assignment period
• Support SCC management in tracking implementation progress, monitoring agreed actions, and identifying risks and mitigation measures associated with change initiatives

Requirements

• Advanced university degree in Business Administration, Supply Chain Management, Economics, Contracts / Commercial law, or a related field
• At least 10 years of progressively responsible and relevant professional work experience in leading Business transformation activities
• International work experience, experience with public and private sector, expertise in international development and humanitarian response are strong assets
• Experience from analytical work and negotiations
• Fluency in English (written and verbal) is required
• Ability to work independently as well as with a team in an international, multicultural, and interdisciplinary environment and establish harmonious and effective working relationships both within and outside the organization
• Ability to communicate sensitively to different audiences
• Ability to work within tight deadlines
• Experience in Supply Chain, service contracting, service category management, and contract management is an asset
• Experience in work environment of an international agency, UN, or international institutions is desirable; prior experience in UNICEF is an asset
• Knowledge of UNICEF/UN systems; familiarity with UNICEF's work is an asset

Skills

• Business Transformation Projects
• Supply Chain Management
• Service Contracting
• Contract Management
• Service Category Management
• Analytical Work
• Negotiation
• International Development
• Humanitarian Response
• Process Optimization
• Multi-Stakeholder Consultation
• Project Implementation
• Public Sector Experience
• Experience with Private Sector
• UN System Knowledge
• Multicultural Communication
• Independent Work
• Team Collaboration

Languages

English