Intake Specialist

The Intake Specialist assists community members seeking to access IRC services by conducting eligibility screenings, sharing up-to-date information about programs, connecting eligible community members with IRC services, and referring them to external service providers. The role also involves outreach to relevant communities and organizations to raise awareness of IRC programs and improve referral pathways.

Responsibilities

• Conduct in-person and virtual outreach to relevant communities and organizations to raise awareness of IRC programs and services and to improve referral pathways.
• Maintain up-to-date knowledge and eligibility criteria for all programs offered by the IRC.
• Conduct eligibility screenings for walk-in clients including parolees, SIVs, and secondary migrant refugees.
• Support client enrollment into programs for which they qualify and refer ineligible clients to community resources such as local departments of social services, shelters, food banks, crisis centers, and others as applicable.
• Detail each client interaction in accordance with established requirements. Input client information in database(s) and assist with tracking and reporting as needed.
• Collaborate effectively with coworkers and partner organizations. Build and maintain relationships with area service providers for the benefit of clients.
• May train and lead the activities of support staff, volunteers, and interns.
• Other duties as assigned, including translation of materials and interpretation for client-staff conversations, as needed and as capacity allows, in support of IRC NJ programs and operations.

Requirements

• Bachelor’s degree in social work or related field of study preferred.
• Relevant professional experience in human services field required; minimum of 2 years’ experience strongly preferred.
• Experience working with refugee and/or immigrant populations strongly preferred.
• Native Haitian-Creole and/or Spanish speaker preferred.
• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
• Attention to detail and accuracy in work product.
• Fluent in English, both spoken and written; proficiency in Spanish or Haitian Creole is strongly preferred.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research and problem-solving purposes.

Skills

• Human Services Experience
• Refugee Services
• Immigrant Services
• Relationship Building
• Diplomacy
• Networking
• Multicultural Communication
• Problem Solving
• Time Management
• Attention to Detail
• Eligibility Screening
• Community Outreach
• Referrals Management
• MS Word
• MS Excel
• Microsoft Outlook
• Data Entry
• Internet Research

Languages

English, Spanish, Haitian Creole