Senior Digital Program Specialist - Investment Operation Solutions

The Senior Digital Program Specialist will lead the delivery and enhancement of digital solutions supporting the Bank's investment operations. The role involves managing a team, overseeing a portfolio of technology programs, and ensuring alignment with business needs and IT standards.

Responsibilities

• Lead and develop a team of digital specialists, business analysts, project managers, and delivery resources.
• Provide direction, coaching, performance management, and resource planning to ensure effective delivery of projects and operational support activities.
• Engage with business stakeholders across investment operations to understand business priorities, identify opportunities for digital transformation, and design technology solutions that align with business needs, enterprise architecture, and Bank standards.
• Serve as the solution lead for strategic investment operation digital platforms, driving solution architecture, business process design, systems integration, and technology roadmap planning to support evolving business requirements.
• Lead and oversee a portfolio of investment operation technology programs and projects ensuring solutions are delivered on time, within budget, and with high quality while managing risks, dependencies, resources, and stakeholder expectations.
• Act as the primary liaison between IT and business owners for assigned applications and platforms.
• Manage demand intake, prioritization, roadmap planning, and governance processes to ensure alignment with business objectives.
• Ensure ongoing maintenance, upgrades, operational support, and continuous improvement of investment operation applications in accordance with agreed service levels, security standards, and operational requirements.
• Lead the design, development, implementation, and enhancement of custom-built business applications ensuring solutions are scalable, maintainable, secure, and aligned with industry best practices and the Bank's technology standards.
• Ensure compliance with relevant frameworks (e.g., audit requirements, COSO) and proactively address risks and vulnerabilities in collaboration with various teams, audit, ICFR, IT Security and Risk teams, and other relevant parties.
• Identify improvement opportunities; enhance user experience; and improve business value by leveraging data, user feedback, and the development of technologies.
• Serve as the escalation point for project, operational, and technical issues.
• Provide regular reporting on project status, portfolio performance, risks, resource utilization, and key outcomes to IT management and business stakeholders.
• Work with various teams such as IT infrastructure, data analytics, IT security, risk management, and IT service operations to ensure a smooth rollout of applications to users and maintain a highly secure and cohesive IT environment.
• Manage third-party vendors and service providers, including procurement, contracting, performance evaluation, and compliance with service agreements.

Requirements

• Minimum 8-10 years of relevant IT experience or equivalent.
• University degree in information technology, computer science, software engineering, or a related discipline.
• Extensive experience in successfully delivering enterprise-level applications and upgrades.
• Experience in managing solutions built on Microsoft or Java technology stack is preferred.
• Solid understanding of software development processes and lifecycles, agile methodologies, and enterprise architecture.
• Experience working in a controlled enterprise environment with formal change, version, and release management.
• Experience with interface integration, data migration, cloud platforms, and application monitoring.
• Experience engaging and communicating effectively with business stakeholders, managing expectations, and building consensus across diverse teams.
• Demonstrated experience in managing vendor contracts, statements of work, service delivery, and performance to meet organizational goals.
• Strong interpersonal skills and a collaborative mindset, capable of working across multidisciplinary teams and cultural contexts.
• Good written and verbal communication skills in English, with the ability to tailor messages to technical and nontechnical audiences.

Skills

• Enterprise Application Delivery
• Microsoft Technology Stack
• Java Technology Stack
• Software Development Lifecycle
• Agile Methodologies
• Enterprise Architecture
• Change Management
• Version Management
• Release Management
• Interface Integration
• Data Migration
• Cloud Platforms
• Application Monitoring
• Stakeholder Engagement
• Vendor Contract Management
• Service Delivery Management
• Performance Management
• Team Leadership
• Technical Communication

Languages

English