Program Manager, Disaster Services

The Program Manager, Disaster Services provides leadership and functional expertise to support disaster preparedness, response, and recovery programs through a trained volunteer workforce. The role involves managing volunteer teams, developing initiatives to increase Red Cross visibility, and ensuring effective service delivery in alignment with organizational goals.

Responsibilities

• Provide functional expertise to Leadership at a regional level or take full cycle responsibility to provide service delivery programs within a defined geography.
• Support local communities by providing services including response to recurrent local disasters, capacity building for mass care service delivery, participation in the Home Fire Campaign, and direct assistance and recovery services to those impacted by disasters.
• Develop, guide, lead, and support team of trained volunteers and implement initiatives to increase Red Cross visibility through disaster preparedness, response, and recovery programs.
• Act as a program or service subject matter expert to staff, management, volunteers and external partners.
• Provide support, development and/or leadership guidance to all volunteers.
• Implement the Disaster Cycle Services program in assigned territory in alignment with established metrics.
• Identify and develop volunteer leaders to act in facilitative leader roles across the disaster cycle and coordinate with government and community partners.
• Support and develop a volunteer team responsible for disaster preparedness, response, and recovery programs.
• Manage volunteer recruitment, leadership identification, recognition and engagement opportunities.
• Serve in planning capacity for larger response and recovery scenarios including divisional coordination and multi-agency planning.
• Represent Disaster Cycle Services team and mobilize volunteer workforce in support of disaster events across the country.
• Ensure American Red Cross services are available to diverse communities and recruit a diverse workforce.
• Develop human and material resources to ensure full cycle of disaster services is delivered.
• Provide oversight and support to local responses through deployment of volunteer leaders and volunteers.
• Collaborate in local planning, exercises and training with local partners such as VOADs, EMAs and LEPCs.
• Manage relationships with fire department leadership on home fires.

Requirements

• Bachelor's degree required.
• Minimum 5 years of related experience with building, mobilizing, leading and developing volunteer teams to execute a social services program or service, or equivalent combination of education and related experience required.
• Excellent interpersonal, verbal and written communication skills.
• Demonstrated ability to coach/mentor to accomplish work through team leaders.
• Develop project plans & budgets.
• Demonstrate in-depth knowledge of program or service, ability to create presentations and training modules, and strategies to achieve organizational goals.
• Demonstrated analytical and decision-making skills to interpret program trends, results, formulate recommendations, and develop creative processes for continuous program or service improvements.
• Proven track record of collaboration with diverse groups and individuals, managing multiple priorities, facilitation, problem solving, marketing, leadership, and partnership management.
• Ability for planning, public speaking, project management and process improvement.
• Customer oriented, organized, and able to operate with an orientation toward solutions with an external focus, and team orientation.
• Intermediate level proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook.
• Familiarity with federal, state, and local employment laws.
• Must be able to perform all assigned responsibilities under “grey sky” requirements.
• Ability to work in a matrixed environment and on a team.
• Travel may be required.

Skills

• Volunteer Team Leadership
• Social Services Program
• Coaching and Mentoring
• Project Planning
• Budget Development
• Program Knowledge
• Presentation Development
• Training Module Development
• Analytical Skills
• Decision Making
• Program Improvement
• Collaboration
• Facilitation
• Problem Solving
• Marketing
• Leadership
• Partnership Management
• Public Speaking
• Project Management
• Process Improvement
• Microsoft Office Suite
• Employment Law Familiarity
• Disaster Preparedness
• Disaster Response
• Disaster Recovery

Languages

English