MHPSS Cultural Mediation Associate (Georgian)

The MHPSS Cultural Mediation Associate supports the implementation of community mobilization and cultural mediation activities for international protection applicants in Citywest accommodation centre. The role involves facilitating communication between service providers and migrants, supporting case identification and referrals, and assisting with community engagement and awareness-raising activities.

Responsibilities

• Provide cultural mediation and interpretation support by facilitating communication between service providers and migrants (from English into different migrants’ mother tongue and vice versa), while always respecting the principles of neutrality, accuracy, impartiality, confidentiality.
• Provide verbal interpretation support to the International Protection Accommodation Services (IPAS) staff in Citywest to support day-to-day communication with beneficiaries from English into different migrants’ languages.
• Assist through interpretation during the collection of routine information and data and case identification and referrals.
• Support the beneficiaries in contacting service providers within Citywest by providing interpretation and mediation support in an impartial and neutral manner.
• Support the identification of vulnerabilities from the initial reception into the centre and throughout the continued communication with beneficiaries and refer them to the Senior Case Management Associate for case management.
• Support IOM partners in the implementation of community engagement and awareness-raising activities by assisting with logistics, interpretation, and beneficiary outreach.
• Conduct outreach activities to inform beneficiaries about available MHPSS services and scheduled activities, in coordination with MHPSS team.
• Provide interpretation assistance to mental health professionals during scheduled group and individual counselling sessions, focus group discussions and psycho-education activities, including remote interpretation (phone or online), when required.
• Prepare routine documentation related to the project and submit basic reports to the Project Management Team on activities performed in Citywest.
• Any other related task, as required.

Requirements

• High school diploma with five years of relevant experience; or, Bachelor's degree in Communication, Social Sciences, International relations or related fields from an accredited academic institution with at least 3 years of relevant professional experience.
• Completion of trainings in cultural mediation for mental health settings, and competence in the MHPSS specialized vocabulary would be an asset.
• Experience in cultural mediation in the framework of migrants’ assistance.
• Previous experience with international organizations, NGOs, EU Agencies and/or Irish law enforcements or Government’s Departments would be an asset.
• Ability to work with migrants and asylum seekers.
• Interpersonal skills (i.e. empathy and emotional resilience).
• Intercultural competence and communication skills.
• Culture-specific knowledge.
• Capacity to prevent and mitigate misunderstandings due to language barriers by facilitating communication in an objective and impartial manner.
• Basic understanding in interpersonal communication and sensitivity in addressing the asylum-seekers’ claims.
• Knowledge of the procedures related to the asylum application in Ireland.
• Ability to prepare clear and concise routine reports and basic written summaries.
• Good working knowledge of Microsoft Office.
• Fluency in English is required (oral and written).
• Fluency or mother tongue in Georgian is required.

Skills

• Cultural Mediation
• MHPSS Specialized Vocabulary
• Migrant Assistance
• Inter-Cultural Communication
• Asylum Procedure Knowledge
• Report Writing
• Microsoft Office Suite
• Social Mobilization
• Case Identification
• Referral Systems Support
• Emotional Resilience
• Interpersonal Communication
• Cultural Competence

Languages

English, Georgian