Protection of Family Links Field Officer

The Protection of Family Links Field Officer supports the implementation and monitoring of ICRC Protection of Family Links activities in Kyiv. The role involves receiving and processing tracing inquiries, conducting tracing activities, and ensuring follow-up with families of missing persons.

Responsibilities

• Develop and maintain contacts with families of missing/captured persons and other enquirers, understand their unique situation, needs, and requests, and respond accordingly
• Have an in-depth knowledge of the missing caseload, analyze cases, and propose appropriate follow-up action
• Contribute to all data being duly and timely entered
• Carry out timely calls to families of missing/captured
• Provide advice and support to other protection team members on compliance with internal missing cases procedures
• Assess and propose alternative solutions/updates to improve the existing procedures
• Organize and carry out awareness-raising sessions with families of missing/captured and authorities to disseminate ICRC actions
• Contribute to maintaining synergies with URCS, including involvement in outreach activities with families of missing and engagement with authorities (dissemination sessions, etc.)
• Ensure synergies with other operational departments, including internal referrals
• Identify needs of families and maps and assess relevant external services available to families of missing/captured
• Support gatherings of families and, together with Protection colleagues, maintain regular contact with family associations

Requirements

• Ukrainian citizenship or permanent residence permit in Ukraine
• University degree or relevant professional experience
• 3-5 years’ experience in the field of social, political, or economic sciences or similar
• Experience with the ICRC or another humanitarian or international organization is an asset
• Good command (written and spoken) of English, Ukrainian, and Russian to effectively communicate with the affected populations
• Computer literacy
• Self-motivated with a strong commitment to teamwork and humanitarian principles
• Flexible, enthusiastic, and willing to learn
• Ability to work independently, as well as effectively under supervision
• Confidence in managing projects and staff
• Ability to organize and prioritize multiple tasks
• Ability to work within a diverse team and establish and maintain good working relations in a multi-ethnic, multi-cultural, and multi-disciplinary environment

Skills

• Protection of Family Links
• Tracing Activities
• Project Management
• Staff Management
• Humanitarian Principles
• Social Sciences
• Political Science
• Economic Sciences
• Humanitarian Operations Liaison
• International Organization Experience
• Communication with Affected Populations
• Bilingual Communication
• Computer Literacy
• Task Prioritization
• Independent Work
• Teamwork in Multi-cultural Environment

Languages

English, Ukrainian, Russian