ICT Specialist

The ICT Specialist will provide advanced technical architecture support for Inspira, including design, enhancement, and maintenance of PeopleSoft modules and AI-enabled solutions. The role involves stakeholder engagement, knowledge management, and continuous improvement to support enterprise solutions within UNOPS.

Responsibilities

• Provide advanced technical architecture support for Inspira, contributing to the design, enhancement, optimization, and maintenance of PeopleSoft modules, customizations, workflows, and related system components.
• Design and implement AI-enabled solutions for Talent Management, Performance Management, and other Inspira modules, utilizing machine learning, natural language processing, automation, and emerging technologies to improve business processes and user experience.
• Develop, enhance, and maintain complex PeopleSoft components, including PeopleCode, Application Engines, Component Interfaces, and Integration Broker, while performing advanced SQL tuning, performance optimization, and troubleshooting.
• Design, develop, and support APIs and system integrations across enterprise platforms, ensuring secure, scalable, and reliable data exchange in accordance with established architectural and integration standards.
• Engage with stakeholders, business teams, and technical counterparts to gather, analyze, and validate requirements, and design technical solutions that address complex business needs.
• Design and implement monitoring tools, dashboards, and performance indicators to proactively monitor and evaluate Inspira system performance and operational effectiveness.
• Review and optimize support and escalation procedures, coordinating technical and business stakeholders to improve operational efficiency, issue resolution, and user satisfaction.
• Perform other duties as may be reasonably required and in line with the incumbent's scope of services.

Requirements

• An advanced university degree (Master's or equivalent) preferably in information technology, computer science, engineering, statistics, or other related field with 5 years of relevant experience is required OR a first-level university degree (Bachelor’s degree or equivalent) preferably in the above-mentioned fields of study, with 7 years of relevant experience.
• Certification in PRINCE2 is desired.
• Certification in Artificial Intelligence and Machine Learning is desired.
• Relevant experience in the analysis, design, development, implementation, and maintenance of enterprise information systems.
• Experience in the functional and technical administration, enhancement, and support of enterprise resource planning (ERP) and talent management systems, such as Inspira or Umoja.
• Experience in implementing technology solutions, integrating enterprise applications and data flows, and preparing functional and technical documentation.
• Experience in ERP solution architecture and Human Resources Management Systems (HRMS), including requirements analysis, solution design, testing, deployment, and support across the system development lifecycle.
• Experience in successfully implementing digital transformation initiatives, including managing the full lifecycle development of complex systems using PRINCE2 methodologies is desired.
• Experience in the development and configuration of ERP Solutions in the area of human resources management systems, including modules such as talent management, performance management and learning management, integrations, and data flows is desired.
• Experience in applying emerging technologies, data analytics, and design thinking to enhance system usability, efficiency, and inclusivity is desired.
• Experience supporting cross-functional teams and collaborating with stakeholders is desired.
• Exposure to the software development process of the United Nations Common System is desired.
• Fluent English language proficiency is required.

Skills

• Enterprise Information Systems Management
• ERP Administration
• Talent Management Systems
• Inspira
• Umoja
• Technology Solutions Implementation
• Enterprise Application Integration
• Functional Documentation
• Technical Documentation Production
• ERP Solution Architecture
• Human Resources Systems
• Requirement analysis
• Solution Design
• Systems testing
• System Deployment
• System Support
• Digital Transformation
• PRINCE2 Methodology
• ERP Configuration
• Talent Management Module
• Performance Management Module
• Learning Management Module
• Data Analytics
• Design Thinking
• PeopleSoft
• AI-enabled Applications

Languages

English