Program Officer (Ethics & Compliance Learning Experience Specialist)

The World Bank Group is seeking a Program Officer to design and develop engaging ethics-related learning content, facilitate training sessions, and manage projects within the Ethics & Internal Justice Services Vice Presidency. The role involves applying design thinking and adult learning principles to promote ethical awareness and behavior change among staff.

Responsibilities

• Design and develop engaging, user-centered content on ethics-related topics, including conflicts of interest, ethical decision making, workplace conduct, sexual harassment and bystander intervention.
• Translate policies, standards, and behavioral ethics concepts into clear, accessible, and action-oriented learning materials.
• Develop a range of learning products, including e-learning modules, animated videos, facilitator guides, toolkits, infographics and live training materials.
• Lead co-creation processes by engaging internal stakeholders across diverse functions and regions to inform, test and refine learning products.
• Facilitate design workshops, focus groups and pilot sessions to ensure content reflects staff needs, lived experiences and cultural contexts.
• Facilitate live (virtual and in person) workshops and training sessions that promote ethical awareness, reflection and behavior change.
• Adapt facilitation approaches to diverse audiences and sensitive subject matter.
• Apply design thinking and adult learning principles to develop innovative and effective learning experiences.
• Continuously explore new formats, tools, and approaches to improve engagement and impact.
• Manage external vendors (e.g., designers, animators, e learning developers), ensuring timely delivery and high quality outputs.
• Manage multiple projects simultaneously, balancing timelines, quality, and stakeholder expectations.
• Collaborate with the Analytics team to collect and analyze participant feedback and learning data.
• Use insights from evaluations and behavioral ethics research to continuously improve content, delivery, and real world impact.

Requirements

• Master's degree or equivalent in ethics, law, education, instructional design, organizational development, business or a related field.
• At least 5 years of relevant experience, with a balanced profile across both ethics/compliance practice and the design and delivery of learning or communications content on ethics, integrity, workplace culture, harassment, or compliance, preferably in an international or multicultural environment.
• Strong instructional design skills, with demonstrated application of adult learning principles.
• Experience leading co‑creation processes with internal stakeholders.
• Skilled facilitator with experience delivering live virtual and/or in‑person learning sessions.
• Excellent written and verbal communication skills, with the ability to simplify complex and sensitive topics.
• Proficiency with learning and design tools such as Canva, Vyond, Articulate, Adobe Creative Suite or similar platforms.

Skills

• Ethics and Compliance Practice
• Instructional Design
• Adult Learning
• Learning Content Development
• Facilitation of Learning Sessions
• Virtual training
• In-person Training Delivery
• Stakeholder Co-creation
• Simplifying Complex Topics
• Written Communication
• Verbal Communication
• Design Thinking
• Project Management
• Canva
• Vyond
• Articulate
• Adobe Creative Studio

Languages

English