ICT Associate

The ICT Associate supports the maintenance and operation of critical data centre infrastructure, electrical systems, and IoT/OT systems to ensure operational resiliency and business continuity for data centre clients. The role involves preventive and corrective maintenance, technical support, project assistance, and emergency response within the UNOPS infrastructure operations in Valencia, Spain.

Responsibilities

• Perform, support and coordinate preventive and corrective maintenance to ensure the reliability, safety, and optimal performance of data centre infrastructure.
• Monitor infrastructure systems, analyze alarms and trends (via BMS, SCADA, and other monitoring platforms), identify faults, and implement swift corrective actions or escalate as required to minimize downtime.
• Support the installation, testing, configuration, and commissioning of critical infrastructure equipment including HVAC, UPS, generators, transformers, switchgear, and fire suppression systems.
• Install and maintain physical access control systems and act as the designated Fire Warden for the data centre and technical areas during emergencies.
• Carry out complex diagnostics, testing, and fault isolation on electrical distribution systems, panels, breakers, and grounding systems to ensure technical compliance and safety standards.
• Support energy efficiency initiatives and power quality monitoring; conduct basic analysis of loads, consumption trends, and equipment performance.
• Assist in the operation, maintenance, and integration of renewable energy solutions, including solar photovoltaic (PV) systems and battery storage.
• Support compliance with electrical safety procedures, technical standards, and site operating procedures.
• Install, configure, and maintain IoT/OT hardware including PLCs, microcontrollers, sensors, gateways, and industrial routers.
• Configure and support industrial communication protocols and manage data ingestion/tag mapping.
• Contribute to the implementation of cybersecurity best practices and system hardening within the OT environment.
• Perform basic server maintenance and assist with database and API integrations for IoT/OT applications.
• Support data validation and basic quality checks for sensor readings, tags, alarms, and dashboards.
• Support engineers in developing conceptual designs documentation, technical specifications, Scopes of Work (SOW), Bills of Quantities (BOQ/BOM), and cost estimates for mission-specific and standardized projects.
• Assist in preparing solicitation documents for infrastructure procurements and participate in the technical evaluation of vendor proposals.
• Participate in site surveys, feasibility studies, technical reviews, and commissioning activities for electromechanical and utility systems.
• Provide specialized technical support, troubleshooting, and training for IoT/OT and infrastructure systems deployed in field missions.
• Undertake official travel to field missions and remote locations to lead or assist in assessments, installations, and system commissioning.
• Provide basic guidance and knowledge transfer to mission personnel on the use and troubleshooting of deployed monitoring equipment.
• Participate in on-call duty rosters to respond to critical infrastructure and OT system failures, performing initial diagnostics to restore services and support business continuity.
• Maintain centralized, accurate technical records, maintenance logs, configuration baselines, and inventory equipment across all areas of responsibility.
• Perform other duties as may be reasonably required and in line with the incumbent's scope of services.

Requirements

• Secondary school diploma (or equivalent) with 6 years of relevant experience OR a technical/professional diploma preferably in industrial engineering, electrical engineering, computer science or any other related field with 4 years of relevant experience OR Bachelor’s degree (or equivalent) preferably in industrial engineering, electrical engineering, computer science or any other related field with 2 years of relevant experience.
• Certification in Automation, SCADA systems, IoT/OT platforms, Industrial 4.0, AutoCAD is desired.
• Relevant experience in electrical engineering, industrial engineering, or infrastructure systems support or related areas is required.
• Practical experience in working with Internet of Things (IoT), Operational Technology (OT), Industrial Control Systems (ICS), and Supervisory Control and Data Acquisition (SCADA) systems is required.
• Experience in maintenance, monitoring, and troubleshooting of electrical and industrial infrastructure systems is required.
• Experience in monitoring and maintenance of fuel management systems, water monitoring systems, or similar infrastructure monitoring platforms is desirable.
• Experience with industrial communication protocols (e.g., Modbus, LoRa, BACnet, MQTT, OPC-UA) is desirable.
• Demonstrated ability to collaborate effectively with multidisciplinary teams and stakeholders.
• Fluent English is required.
• Fluent French is desirable.

Skills

• Electrical Engineering
• Industrial Engineering
• Infrastructure Systems Support
• Internet of Things
• Operational Technology
• Industrial Control Systems
• SCADA Systems
• Automation
• IoT Platforms
• OT Platforms
• Industrial 4.0
• AutoCAD
• Maintenance of Electrical Systems
• Troubleshooting Electrical Systems
• Monitoring Electrical Systems
• Fuel Management Systems
• Water Monitoring Systems
• Industrial communication protocols
• Modbus
• LoRa
• BACnet
• MQTT
• OPC-UA protocol

Languages

English, French