Microsoft Cloud & Endpoint Administrator

The Microsoft Cloud & Endpoint Administrator is responsible for the administration, maintenance, and continuous improvement of DRC’s Microsoft cloud services and endpoint management platform. The role ensures secure, reliable, and scalable IT services for colleagues across DRC’s global operations, working closely with IT Operations, Security, Service Desk, and external partners.

Responsibilities

• Administer and maintain Microsoft Intune, Autopilot, Microsoft Entra ID (Azure AD), and Microsoft 365 services.
• Manage endpoint lifecycle processes, including provisioning, configuration, deployment, and retirement of devices.
• Monitor and improve endpoint compliance, security baselines, and device health.
• Support identity and access management processes, including Conditional Access and device-based security controls.
• Troubleshoot and resolve complex cloud and endpoint-related incidents and problems.
• Develop and maintain automation scripts using PowerShell to improve operational efficiency.
• Collaborate with cybersecurity teams to implement security best practices and compliance requirements.
• Maintain technical documentation, standards, and operational procedures.
• Participate in projects related to Microsoft cloud services, endpoint modernization, and digital workplace improvements.

Requirements

• Proven experience administering Microsoft Intune and Windows endpoints in an enterprise environment.
• Strong knowledge of Microsoft Entra ID (Azure AD), Microsoft 365, and endpoint security.
• Experience with Windows Autopilot, device compliance policies, configuration profiles, and application deployment.
• Experience with PowerShell scripting and automation.
• Strong troubleshooting skills and experience working within an IT Service Management environment.
• Professional proficiency in English.
• Experience with Conditional Access, Zero Trust principles, and identity governance (desirable).
• Knowledge of ITIL processes and service management best practices (desirable).
• Experience working in international or NGO environments (desirable).
• Relevant Microsoft certifications such as MD-102, MS-102, SC-300, or equivalent (desirable).

Skills

• Microsoft Intune Administration
• Windows Endpoint Management
• Microsoft Entra ID Management
• Azure AD Authentication
• MS Office 365
• Endpoint Security
• Windows Autopilot
• Device Compliance Policies
• Configuration Profiles
• Application Deployment
• PowerShell Scripting
• IT Service Management
• Technical Troubleshooting
• Conditional Access
• Zero Trust principles
• Identity Governance
• ITIL Processes
• Service Management
• Microsoft MD-102 Certification
• Microsoft MS-102 Certification
• Microsoft SC-300 Certification

Languages

English