Website Assistant (50%), OED/CE (Temporary)

The Website Assistant supports the management and quality control of the ITC website and related digital communications tools. Responsibilities include testing and maintaining the Content Management System (CMS), providing technical support and training, uploading content in multiple languages, and assisting with web analytics and administrative tasks.

Responsibilities

• Test and quality control the functionality of the Content Management System (CMS) based on specifications prepared by supervisor or vendors.
• Report technical problems to IT staff.
• Review templates for different content areas within the CMS.
• Participate in ongoing testing to ensure all requirements are met.
• Perform technical approvals within the CMS and synchronize content between servers.
• Draft specifications for site improvement changes and new modules.
• Update and maintain CMS training manual for internal use and keep it up-to-date with changes.
• Support training of internal users of the CMS and provide first level technical support.
• Provide best practices to users and share experience between sub sites.
• Implement the usage of graphical site elements following ITC’s web design and branding guidelines.
• Assist the Digital Communications Officer in overseeing the work of design subcontractors and consultants, control quality, and manage information flow.
• Upload content on the website in English, French and Spanish.
• Act as back up to content owners for content upload when other colleagues are unable to upload content themselves.
• Coordinate translation workflow with external consultants and content providers.
• Upload content to the intranet and other ITC web properties that do not run on a CMS using tools such as JavaScript, HTML, Sharepoint or similar.
• Generate site statistics site wide, using modern web metrics tools.
• Analyze statistical trends and assist in advising internal users on best practices that lead to traffic growth.
• Support with administrative work related to the website.

Requirements

• High school diploma or equivalent is required.
• A technical or vocational certificate in the use of a web content management system is desirable.
• Relevant training in web content or data management systems is desirable.
• A minimum of five years (3 with a university degree) of relevant work experience, including some experience with content or data management systems is required.
• Candidates having completed a first level university degree may be accepted with three (3) years of relevant experience.
• Experience with Drupal, Google Analytics and DeepL is desirable.
• English is required at UN Level III for reading, writing, listening and speaking.
• Either French or Spanish is desirable at UN Level II for reading, writing, listening and speaking.

Skills

• Web Content Management
• Content Management Systems
• Drupal
• Google Analytics
• DeepL
• Website Quality Control
• Technical Support
• Training Delivery
• Content Uploading
• Multilingual Content Management
• Web analytics
• Data Management

Languages

English, French, Spanish