People and Culture Specialist

The People & Culture Specialist in Recruitment Administrative Services (RAS) provides recruitment administration and acts as a technical, operational and knowledge transfer focal point for assigned portfolios with a focus on emergencies. The role ensures quality assurance, supports work planning and workload coordination, manages complex/priority recruitment cases, investigations, escalations, and contributes to performance monitoring and process improvement within the RAS service model.

Responsibilities

• Ensure proper management of end-to-end recruitment for complex, sensitive, or priority cases, with a focus on emergency cases.
• Ensure accurate and timely processing across recruitment stages including vacancy posting, eligibility support, coordination of assessments and interviews, panel support, reference checks, and documentation consolidation.
• Maintain up-to-date case status in recruitment systems and trackers.
• Conduct quality checks on recruitment documentation before key milestones and closure to ensure completeness, consistency, and audit trail.
• Ensure cases comply with Staff Selection Policy, SOPs, and internal control requirements.
• Identify compliance risks early, propose corrective actions, handle escalations and exceptions, and develop a case escalation matrix.
• Support audit readiness by maintaining well-organized documentation and logs.
• Support supervisor in work planning by monitoring queues, deadlines, and dependencies.
• Review outputs from P-2/NOB supervisors to reduce rework and ensure consistent service quality.
• Contribute to onboarding and training of new team members through shadowing plans, checklists, and coaching.
• Transfer knowledge and share experience from country office operations.
• Serve as operational focal point for assigned hiring offices/portfolios ensuring coordination and clear communications.
• Liaise with PCBPs, hiring managers, panel members, and other stakeholders to resolve blockers and handle escalations.
• Monitor progress against service standards and support team-level tracking.
• Prepare regular updates on case status, bottlenecks, risks, and mitigation actions.
• Promote strong case hygiene including accurate system updates and standardized communications.
• Identify recurring operational challenges and propose practical improvements.
• Contribute to development and maintenance of SOPs and standardized candidate communications.
• Capture lessons learned and support implementation of improvements.
• Support planning and coordination for large-scale recruitment initiatives and emergency surge.
• Assist with consolidated tracking, scheduling coordination at scale, and quality assurance across multiple cases.

Requirements

• Master or equivalent (Advanced University Degree) in Human Resources Management, Business Administration, Public Administration, Social Sciences, and any other related fields.
• At least 5 years of relevant professional experience in Recruitment Operations, HR Administration, Shared Services, or Recruitment Coordination.
• Demonstrated experience handling complex recruitment logistics, documentation management, and stakeholder coordination is required.
• Strong understanding of recruitment workflows, documentation standards, and compliance mindset.
• Excellent organization, prioritization, and follow-through in high volume environments.
• Strong written communication and attention to detail.
• Ability to handle sensitive information with discretion.
• Experience in HR systems and tracking tools system optimization and system troubleshooting.
• Data analysis and reporting skills.
• Stakeholder coordination and service mindset.
• Fluency in English is required.
• Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or a local language is an asset.
• Emergency recruitment experience; Country office and regional office experience; Experience providing technical guidance; Coordination of large-scale recruitment; Audit experience; Process improvement contributions; and Quality assurance experience.
• Relevant experience at country level, particularly in development, fragile settings and humanitarian contexts.

Skills

• Recruitment Operations
• HR Administration
• Shared Services
• Recruitment Coordination
• Recruitment Logistics
• Documentation Management
• Stakeholder Coordination
• Recruitment Workflows
• Compliance Management
• HR Systems Optimization
• System Troubleshooting
• Data Analysis
• Reporting
• Emergency Recruitment
• Technical Guidance
• Process Improvement
• Quality Assurance
• Workload Coordination
• Performance Monitoring

Languages

English