Assistant(e) aux opérations informatiques – SCOPE

The Assistant(e) aux opérations informatiques – SCOPE ensures the proper functioning of systems, provides technical and operational support to field teams, and contributes to guaranteeing the integrity, quality, and timely availability of beneficiary data for in-kind and cash-based transfer interventions. The role facilitates deployment and daily use of SCOPE functionalities, enhancing operational efficiency, accountability, and data-driven decision-making in complex emergency contexts.

Responsibilities

• Provide daily technical support to SCOPE users at WFP and cooperating partners.
• Diagnose and resolve issues related to registration, workflows, device usage, and access rights.
• Manage user accounts according to assigned roles and internal controls.
• Support planning and implementation of registration and verification activities.
• Conduct regular data quality checks; produce error lists and coordinate corrections.
• Ensure compliance with consent, data protection, and standard operating procedures (SOP).
• Execute and monitor deduplication processes and prepare case files.
• Support adjudication meetings, record decisions, and implement approved updates.
• Support beneficiary list reviews, distribution preparation, and field issue resolution.
• Resolve difficulties affecting beneficiary access to assistance.
• Train partners and program teams on SCOPE processes and operational guides.
• Organize refresher sessions and provide practical field support.
• Produce weekly and monthly reports on registrations, data quality, deduplication, and support tickets.
• Maintain documentation according to internal control requirements.

Requirements

• Minimum secondary education required.
• A university degree (Bachelor's) in computer science, information systems, data management, or social sciences is strongly preferred.
• Minimum of five (5) years of progressive experience in IT operations, digital systems support, or related fields.
• Practical experience using SCOPE or similar beneficiary management systems in humanitarian or large-scale contexts.
• Experience deploying systems, troubleshooting, supporting users, and working with field teams and cooperating partners.
• Demonstrated ability to manage data processes, ensure service continuity, and work in complex, resource-limited environments.
• Experience with MIS/CRM systems; knowledge of SCOPE or similar humanitarian tools is an asset.
• Excellent analytical skills and proficiency in Excel; Power Query / Power BI is an advantage.
• Fluency in French; knowledge of English is desirable.
• Local languages are an asset.

Skills

• IT Operations
• Digital Systems Support
• SCOPE
• Beneficiary Management Systems
• System Deployment
• User Support Management
• Data Management
• Service Continuity Management
• MIS Systems
• CRM Systems
• Technical Troubleshooting
• Excel
• Power Query
• Power BI

Languages

French, English