Senior Director, Community Response Operations

The Senior Director, Community Response Operations provides strategic leadership and oversight of regionally-managed level 1 response operations. The role ensures consistent program delivery aligned with organizational priorities and integrates community response and recovery operations into the overall business plan.

Responsibilities

• Formulate community response operations strategy and evaluate program activities to ensure consistency with organizational direction.
• Ensure consistent delivery, quality, and growth of community response operations programs and integration with other programs.
• Review program progress toward objectives and recommend changes based on business needs.
• Develop and implement short and long-term strategies to integrate community response operations priorities into the overall business plan and manage execution.
• Hire, manage, and evaluate direct and indirect staff.
• Direct staff in development and implementation of departmental policies, procedures and programs.
• Engage volunteers meaningfully.
• Collaborate proactively with cross-functional colleagues to align strategies and support complementary program initiatives.

Requirements

• Bachelor's degree required.
• Minimum 10 years of related experience or equivalent combination of education and related experience required.
• 7 years of management experience.
• Excellent verbal and written communication skills with the ability to think critically and strategically required.
• Ability to develop and implement an organizational vision integrating key American Red Cross goals, priorities, values, and other factors.
• Ability to balance change and continuity to improve customer focus and organizational performance within the Red Cross framework.
• Ability to create a work environment that encourages innovation and maintain focus, intensity and persistence under adversity.
• Ability to design and implement strategies to develop direct reports and others, foster integrity and trust, and make timely and effective decisions.
• Demonstrated ability to acquire and administer human, financial, material, and information resources to instill public trust and use new technology to enhance decision making.
• Ability to explain, advocate and express facts and ideas convincingly and negotiate with individuals and groups internally and externally.
• Ability to develop an expansive professional network with other organizations and identify internal and external politics impacting the organization.
• Ability to hammer out tough agreements and settle disputes equitably.
• Must be able to read situations quickly and listen with focus.
• Ability to work on a team.
• Travel may be required 10-20%.

Skills

• Strategic Leadership
• Organizational Vision Development
• Program Delivery Management
• Community Response Operations
• Recovery Operations
• Human Resources Management
• Financial Resource Management
• Material Resource Management
• Information Resource Management
• Decision Making
• Negotiation
• Stakeholder Engagement
• Innovation Management
• Performance Improvement
• Conflict Resolution
• Teamwork
• Communications Skills
• Critical Thinking
• Strategic Planning

Languages

English