Service Delivery Supervisor

Responsible for the daily operations of the Inventory and Distribution Department including hiring and supervising staff, ensuring compliance with safety policies, and supporting volunteers. Oversees inventory and distribution goals, supervises work processes, and ensures regulatory compliance.

Responsibilities

• Direct daily operations of the inventory and distribution department.
• Supervise staff and volunteers including hiring, training, coaching, engaging, evaluating, certification of competency, and disciplining.
• Prepare work schedules and ensure appropriate coverage for assigned shift.
• Supervise all work processes and ensure work is performed accurately and efficiently.
• Ensure compliance with state and federal regulations, and regional policies and procedures.
• Perform supervisory review of documents.
• Ensure invoice monitoring, reconciliation, and timely payment of all bills.
• Ensure quality and quantity of inventory and distribution goals are met, including timelines, and accurate electronic and physical inventories location for products are maintained.
• Participate in documenting, investigating, troubleshooting, and preventing recurrence of department errors, problems, and customer concerns/complaints.
• Participate in process improvements.
• Lead suspect product/sample management process.
• May participate in the validation of hardware, software, instrumentation, test kits, and procedures as directed.
• Serve as departmental expert on the applicable computer systems.
• Maintain the required records and files.

Requirements

• Minimum 3 years of related experience or equivalent combination of education and related experience required.
• 1 year of lead or supervisory experience.
• Must have effective communication and customer service skills.
• Knowledge of blood products, supplies, and the ability to interact with diverse customers (internal and external) is required.
• Ability to work on a team.
• Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).
• Bachelor's degree is a plus.
• Blood Bank or Pharmaceutical manufacturing experience is a plus.
• Schedule flexibility.

Skills

• Supervision Experience
• Inventory Management
• Distribution Management
• Blood Products Knowledge
• Customer Service
• Regulatory Compliance
• Safety Policy Compliance
• Staff Hiring
• Teamwork
• Blood Bank Experience
• Pharmaceutical Manufacturing Experience

Languages

English