Blood Collection Staff - Customer Service

The Blood Collection Staff role involves assisting with every step of the blood collection process including setting up equipment, creating a welcoming environment for donors, and following safety procedures. Paid phlebotomy training is provided with opportunities to grow healthcare skills within the American Red Cross.

Responsibilities

• Take the time to personally connect with donors and help them understand the impact of their donation
• Collaborate with teammates to create a welcoming and friendly environment for volunteer donors
• Be detail oriented to ensure collected blood meets goals and regulatory requirements and can be safely transfused
• May drive Red Cross vehicles and work with the team to setup and tear down equipment at donation sites
• Work variable schedule including early mornings, late nights, weekends, holidays, and possible overnight travel

Requirements

• High school diploma or equivalent required
• Customer service experience and effective verbal communication skills are required
• A current, valid driver's license with good driving record is required
• Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs
• Good manual dexterity is required
• Ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes is required
• Position may require minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles
• Basic computer skills are required
• Must be proficient with Microsoft office applications
• Prior healthcare or phlebotomy experience (CNA, MA, EMT etc.) is preferred
• Prior leadership experience is preferred

Skills

• Customer Service
• Verbal Communication
• Valid Driver's License
• Manual Dexterity
• Physical Stamina
• Basic Computer Knowledge
• Microsoft Office Suite
• Phlebotomy
• Healthcare Experience
• Blood Collection
• Safety Procedures

Languages

English