Senior Network Management Assistant (G6)

The Senior Network Management Assistant supports continuous and secure network operations for the OSCE Communications Network (CommsNet), providing network maintenance, troubleshooting, and user support. The role involves administering network and cybersecurity infrastructure, responding to help desk inquiries, and ensuring compliance with network standards under the supervision of the Network and CSBM Officer.

Responsibilities

• Administering, maintaining, operating, troubleshooting and monitoring system performance and resources of network and cyber security infrastructure, including firewalls, intrusion detection, routers, switches, network management systems, etc., receiving direction from participating States (pS) via the FSC’s Communication Group and Configuration Control Board (CCB).
• Responding directly, by remote control or by phone, to Help Desk inquiries from users, mostly at the primary and secondary levels, relating to issues such as installation, hardware troubleshooting and updates as well as developing solutions in liaison with other team-members, consultants and contractors; if necessary, that includes travel to remote OSCE locations.
• Performing system administration to include backups, updates, system testing and hardware replacement; Ensuring all configurations are in compliance with network standards (including OSCE ICT standards), reviewing log files, firewalls and servers to pre-detect problems; research problems and initiate corrective measures; To that effect, contributing to the assessment and design of technical architectures for network and security solutions and services, and maintaining contacts with product providers and service companies as needed for product updates, replacement, or troubleshooting.
• Maintaining test environment hardware and software to ensure synchronization with the production environment.
• Responding to network traffic alerts and advising when there are disconnects to the network and advising on solutions to avoid lengthy outages; Maintain network status summaries for participating States.

Requirements

• Completed Secondary School education, supplemented by formal training in Computer/Electrical/Electronic/Network Technology; a first-level university degree in Information Technology, Computer Science, IT Security, Computer Engineering or related fields is an asset.
• A minimum of six years of progressive experience in the operation of complex networks and security systems; a university degree in a relevant field may be considered as a substitute for up to two years of working experience only to determine eligibility.
• Experience obtained at international private or government organizations related to information technology or network operations.
• Experience supporting a political or military organization implementing network separation would be an asset.
• Professional experience with Cisco networking and cryptographic equipment (security devices, routers, switches) is required.
• Advanced understanding and integration of MS Windows Server 2019, MS Windows 10/11, MS Exchange Server 2019, MS SQL Server 2019, Linux, virtualization (especially VMWare), enterprise network administration (especially Cisco-based), and TCP/IP protocols.
• Microsoft Certified Systems Engineer (MCSE) Core Infrastructure and Microsoft Certified Systems Administrator (MCSA) related to SQL Server and Windows Server expertise, Cisco Certified Network Professional (CCNP) Enterprise/Security and Cisco Certified Network Associate (CCNA) Security Certifications would be an additional asset.
• Experience with and knowledge of Microsoft server environments (including Windows Server, Active Directory, Internet Information Services), standard Microsoft server services (e.g., DNS, DHCP etc.), and Linux is desirable.
• Demonstrated innovative mindset for the design, implementation and optimization of ICT solutions.
• Professional fluency in English with excellent communication skills (both oral and written); working knowledge of German, both oral and written, is desirable.
• Demonstrated ability and willingness to work as a member of a team and flexibility with regard to working hours and willingness to work outside of regular business hours and on weekends.
• Demonstrated gender awareness and sensitivity, and an ability to integrate a gender perspective into tasks and activities.
• Ability and willingness to work as a member of team, with people of different cultural, and religious backgrounds, different gender, and diverse political views, while maintaining impartiality and objectivity.
• Proficiency in Microsoft Office applications (especially Word, Excel, PowerPoint and Outlook).

Skills

• Network Operations
• Network Security Systems
• Cisco Networking
• Cryptographic Equipment
• Router Configuration
• Switch configuration
• MS Windows Server 2019
• MS Windows 10/11
• MS Exchange Server 2019
• MS SQL Server 2019
• Linux OS Administration
• VMWare Virtualization
• Enterprise Network Administration
• TCP/IP
• Microsoft Server Environments
• Active Directory
• DNS Configuration
• DHCP
• ICT Solution Design
• Network Troubleshooting
• Help Desk Support
• Microsoft Office Suite
• MCSE Core Infrastructure
• MCSA SQL Server
• CCNP Enterprise
• CCNP Security
• CCNA Security

Languages

English, German