Programme Associate (Refugee Care)

The Programme Associate (Refugee Care) supports the implementation of refugee care activities in Surabaya, assisting with programme monitoring, beneficiary support, coordination, and reporting. The role involves liaising with local stakeholders and ensuring quality care for refugees and asylum seekers in line with IOM policies and standards.

Responsibilities

• Assist in the implementation and monitoring of programme activities in line with the RCA programme procedures and mechanisms.
• Undertake regular visits to gather information on beneficiaries’ situations, document their needs or concerns, and relay this information to the supervisor and relevant colleagues for follow-up; identify and promptly report any observed protection, security, or health-related concerns to the supervisor in line with established procedures.
• Maintain updated files and information for assigned beneficiaries in the case management system and follow up as per programme setup.
• Act as a focal point for routine operational workflows related to protection and care coordination activities, guided by the RCA management team at the Country Office.
• Monitor basic service-related information and activities, document gaps or issues observed during routine duties including those reported by beneficiaries and partners, share these with the supervisor and provide inputs on corrective actions.
• Organize meetings, workshops, training and other events; assist with logistical, arrangements, outreach, participation lists, basic facilitation support, and communication with refugee communities and local stakeholders as part of the community engagement activities.
• Support updating and routine verification of data and relevant information for monthly and other reports in the Refugee Registration and Assistance Monitoring System (RAMS).
• Review payments to service providers, verify that supporting documents are correct, valid and complete, and assist with simple expense tracking tasks working closely with Resource Management.
• Assist in local transfers, including facilitating escort arrangements, in close coordination with Resettlement and Voluntary Returns and Migration Health units in Jakarta.
• Assist in maintaining positive working relationships with local interlocutors including IDC, Immigration and Police, private sector actors, NGOs/CBOs, local representatives and community leaders in the delivery of programme activities.
• Support knowledge-sharing on refugee care activities and provide input on possible improvements to programme activities.
• Perform such other duties as may be assigned.

Requirements

• Bachelor’s degree in Psychology, Management, Economics, Political, Social Science, International Relations, Development Studies, Migration Studies, Human Rights, Psychology or Business and Counseling from an accredited academic institution with three years of relevant working experience; or, High school diploma with five years of relevant working experience.
• Good knowledge of, and experience assisting in the implementation of programme and operational support activities including some exposure to protection and mental health related tasks.
• Relevant experience in project implementation support; experience with training logistics or delivery is an advantage.
• Experience handling administrative activities.
• Experience working on migration-related activities, with exposure to Imigrasi processes and beneficiary contexts.
• Ability to identify needs and assist in the implementation and monitoring of programme activities.
• Experience liaising with Government Departments/Authorities and UN and other international organizations, private sector and other stakeholders.
• Ability to draft clear and concise routine reports and correspondence in English.
• High degree of computer literacy.
• Fluency in English and Bahasa Indonesia (oral and written).

Skills

• Programme Implementation
• Operational Support
• Protection Tasks
• Mental Health Support
• Training Logistics
• Training Delivery
• Administrative Functions
• Migration-related Activities
• Immigration Procedures
• Beneficiary Support
• Programme Monitoring
• Stakeholder Liaison
• Government Liaison
• UN Coordination
• Report Writing
• Computer Literacy
• English Language Proficiency
• Proficiency in Bahasa Indonesia

Languages

English, Bahasa Indonesia