Survivor of Torture Caseworker (Safety & Wellness Caseworker)

The Caseworker for the Survivors of Torture Program provides comprehensive, culturally appropriate client-centered case management services including eligibility screening, service plan development, community resource education, and administrative support such as data collection and report writing. The role involves outreach, legal and social assessments, and advocacy for linguistically appropriate services.

Responsibilities

• Provide comprehensive case management services to survivors of torture.
• Conduct outreach to case management staff, refugee-serving agencies, ethnic community-based organizations, and others to inform service providers and refugees of programs and services.
• Complete eligibility screenings for all referral and enrollment paperwork for all eligible Program participants.
• Complete social and legal assessment for all enrolled clients.
• Develop a service and safety plan for each Program participant.
• Provide comprehensive case management services, including assisting with benefits applications as appropriate.
• Provide appropriate legal referrals and help identify and arrange social activities in-line with service plans.
• Guide/assist participants to establish contact and receive support services in the community based on their service plan.
• Ensure all services are linguistically appropriate and help advocate with mainstream service providers for linguistically appropriate services.
• Complete case notes in a detailed and timely fashion.
• Implement client satisfaction surveys and client progress surveys at intervals outlined in the grant proposal.
• Ensure all family data is entered into data management system in a timely manner.
• Assist with the preparation of donor funding reports and new funding proposals.
• Participate in all program meetings, staff development activities, and fully engages as a member of the team.
• Follow all IRC policies, procedures and protocols including adherence to the IRC Way and Child Safeguarding.
• Other related duties as assigned.

Requirements

• Undergraduate degree in Social Work or similar field strongly preferred; comparable related work experience may be substituted.
• 2+ years of case management experience in a social services environment.
• Case management and/or victims assistance experience preferred.
• Computer proficiency with an emphasis on Microsoft Office applications (Word, Excel, Teams, Outlook).
• Strong organizational skills and detail-oriented.
• Public Speaking and/or presentation experience preferred.
• Ability to effectively communicate and work as a team member with collaborative partners, the community, and clients in a cross-cultural, multi-disciplinary environment.
• Ability and willingness to drive 15 passenger van.
• Strong attention to detail with the ability to prioritize and manage time effectively.
• Problem solver capable of working well independently and as a part of a team.
• Proficiency in written and spoken English, bilingual ability preferred in Spanish, Dari, Swahili, Kinyarwanda, Arabic, French or other refugee/immigrant language used in Arizona.
• Must have a valid driver’s license, active insurance policy, access to reliable transportation and the ability to travel regularly throughout the service delivery area.
• In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.

Skills

• Case Management
• Victim assistance
• Social Service
• MS Word
• MS Excel
• MS Teams
• Microsoft Outlook
• Public Speaking
• Presentation Skills
• Cross-Cultural Communication
• Patient Advocacy
• Service Plan Development
• Community Resource Education
• Data Collection
• Report Writing
• Time Management
• Driving License
• Fingerprint Clearance

Languages

English, Spanish, Dari, Swahili, Kinyarwanda, Arabic, French