Senior Housing Stabilization Specialist

The Senior Housing Stabilization Specialist will serve as the primary point of contact for housing stabilization services, conducting intake and eligibility determinations, navigating clients through housing resources and assistance programs, administering direct financial assistance, and coordinating with financial coaches and community partners. This role requires independent judgment, strong case management skills, and experience in eviction prevention and housing stabilization programming.

Responsibilities

• Conduct comprehensive housing-focused intake and eligibility assessments for applicants seeking rental, utility, deposit, and emergency financial assistance
• Verify income eligibility, geographic residency, and program-specific documentation requirements
• Gather and review supporting documentation from clients, including proof of income, lease agreements, utility bills, eviction notices, and landlord contact information
• Develop individualized housing stability plans in coordination with FEC financial coaches
• Conduct follow-up with clients to ensure timely processing of assistance and monitor progress toward housing stability goals
• Enroll eligible households into HMIS and accurately record all services
• Administer direct financial assistance across rent/mortgage/utility arrears, emergency financial assistance, and one-time rent/deposit and moving assistance
• Coordinate payment processing with landlords, utility providers, and vendors in compliance with program guidelines and funder requirements
• Ensure all assistance is documented accurately and in accordance with City of Sacramento and IRC compliance standards
• Track services and maintain up-to-date records in IRC’s case management systems
• Navigate clients through Sacramento’s rental market and affordable housing landscape
• Coordinate with landlords, property managers, and legal aid partners to facilitate eviction prevention and housing retention
• Connect clients to complementary services including financial coaching, employment programs, and public benefits
• Collaborate with FEC financial coaches and the Program Manager to deliver integrated housing and financial empowerment services
• Build and maintain relationships with community-based partners and housing service providers
• Participate in outreach activities and community events to recruit eligible households and raise awareness
• Represent IRC Sacramento in coalitions, partner meetings, and community convenings related to housing stabilization and eviction prevention
• Participate in ongoing professional development trainings, including HUD Housing Counselor Certification within 6 months of hire if not already certified
• Perform other duties as assigned

Requirements

• A baccalaureate degree from an accredited college and/or three or more years of directly relevant experience in housing stabilization, eviction prevention, case management, or social services
• Demonstrated experience conducting intakes and eligibility assessments for low- to moderate-income households
• Experience administering direct financial or rental assistance programs, including documentation review and vendor/landlord coordination preferred
• Familiarity with Sacramento County’s rental market, affordable housing resources, and eviction prevention programs
• HUD Housing Counselor Certification preferred; candidates not yet certified must obtain certification within 6 months of hire
• Strong case management and organizational skills, including the ability to manage a high-volume caseload with accuracy and attention to detail
• Ability to work independently, exercise sound judgment, and prioritize competing demands in a fast-paced environment
• Excellent interpersonal and communication skills, including experience navigating difficult conversations with clients in crisis and coordinating with landlords and legal partners
• Bilingual preferred — English plus Spanish, Dari, Pashto, Arabic, or other languages spoken by immigrant and refugee populations in Sacramento
• Proficiency in Microsoft Word, Excel, and Outlook; ability to learn and use client management databases (Salesforce; HMIS)
• Commitment to culturally responsive, trauma-informed service delivery
• Available to work occasional evenings or weekends as program needs require

Skills

• Housing Stabilization
• Eviction Prevention
• Case Management
• Eligibility Assessment
• Financial Assistance Administration
• Rental Assistance Programs
• Documentation Review
• Implementation Coordination
• Landlord Coordination
• HUD Housing Counselor Certification
• High-volume Caseload Management
• Organizational Skills
• Independent Judgment
• Client Communication
• Difficult Conversations
• Bilingual Communication
• MS Word
• MS Excel
• Microsoft Outlook
• Salesforce
• HMIS
• Culturally Responsive Service
• Trauma-Informed Service Provision

Languages

English