Senior Data and Quality Assurance Specialist

The Senior Data and Quality Assurance Specialist supports data entry and quality assurance for clients enrolled in CFO programs, ensuring accuracy and consistency across multiple data systems including Salesforce, SDNP, and Efforts to Outcome (ETO). This full-time hybrid role involves collaboration with program staff to maintain data integrity and compliance with grant requirements.

Responsibilities

• Enroll clients, record case notes and data points in Efforts to Outcomes (ETO), SDNP, and Salesforce data tracking platforms
• Collaborate with program staff to ensure timely entry of client demographics, intakes, services, follow-ups, referrals, job placement, job training and screening outcomes into systems
• Perform data entry for the Financial Capabilities and Individual Development Accounts programs into the ETO system
• Assist in data entry backlog when needed in different databases across programs
• Implement quality assurance on SDNP, CinA and VESL plus files using paper and cloud based formats
• Track data and carry out quality assurance in the SDNP and ETO databases using excel tracking sheets
• Review clients’ records in databases to ensure data entered comply with grant requirements
• Deliver training and coaching to CFO staff to strengthen technical proficiency and ensure adherence to program standards and compliance requirements
• Review and update building resilience excel tracking sheets for quality assurance and timely distribution of incentives

Requirements

• 2+ years of related professional work preferably in a social service, academic, research, or evaluation environment
• Strong data management skills, with ability to conduct basic data analysis from different sources
• Strong attention to detail
• Demonstrated experience with Microsoft Office Suite, with strong experience in MS Excel preferred
• Experience working with Efforts to Outcomes, Salesforce, SDNP databases strongly preferred
• Solid organizational skills with the ability to work productively and accurately while under pressure in a fast-paced environment
• Excellent communication skills both written and verbal, English proficiency required
• Ability to prioritize and manage time effectively

Skills

• Data Management
• Basic Data Analysis
• Microsoft Office Suite
• MS Excel
• Efforts to Outcomes
• Salesforce
• SDNP Databases
• Data Entry
• Quality Assurance
• Organizational Skills
• Time Management
• Data Integrity
• Grant Compliance

Languages

English