Senior Caseworker

The Senior Caseworker provides comprehensive, culturally appropriate, client-centered case management services to IRC clients including refugees, victims of trafficking, victims of crime and other vulnerable individuals. Responsibilities include eligibility screening, service plan development, crisis intervention, referrals, and administrative case management tasks.

Responsibilities

• Complete eligibility screenings for individuals referred and enrollment paperwork for all eligible participants.
• Assess and evaluate the needs of clients while providing appropriate services.
• Create and monitor the client service plan or self-sufficiency plan. Update per program guidelines.
• Provide crisis intervention through provision of information, safety planning, crime prevention planning, information about legal rights, emotional support, understanding processes, assistance with applications, interventions with creditors, landlords and employers.
• Ensure acute needs are met in a timely and culturally appropriate manner for each program participant.
• Provide comprehensive case management services, including assisting with accessing community resources through local partners.
• Coordinate services across multiple programs to ensure client needs are addressed.
• Provide appropriate referrals for social services, health and mental health care, legal support, social connections, education, housing and more in line with individual client service plans.
• Build and maintain relationships with various local, state, and federal partners providers.
• Ensure internal services are linguistically appropriate. Advocate for linguistically appropriate external services.
• Track program activities, compile data and draft reports as required by donor and agency specifications.
• Complete case notes in a thorough and timely fashion.
• With support, develop program outreach content and conduct outreach, to ensure program objectives are met.
• Develop strategies to identify and enroll clients eligible for services.
• Participate in all program meetings, staff development activities and generally be an engaged team member.
• Follow all policies, procedures, and protocols of the agency.
• Complete cross-office collaborative functions, including airport pick-ups and other essential tasks.
• Other duties as assigned.

Requirements

• MSW or LMSW strongly preferred.
• Undergraduate degree in human services, social work or comparable education plus related work experience may be substituted.
• Two or more years of related work experience; one-year minimum working with victims of trafficking, victims of crime and vulnerable immigrant populations.
• Case management and/or victims assistance experience preferred.
• Strong organizational skills and detail oriented.
• Excellent writing and analytical skills.
• Ability to effectively communicate and work as a team member with collaborative partners, the community, and clients in a cross-cultural, multi-disciplinary environment.
• Computer literacy, data base experience are preferred.
• Ability to work independently and be a flexible team player.
• Fluency in written and spoken English, bilingual ability preferred in Spanish is strongly preferred.
• Bilingual in Dari, Pashto, Swahili, Kinyarwanda, Arabic, French or other relevant language may be considered.
• Must have a valid driver’s license, access to a reliable vehicle with an active insurance policy, and the ability to travel regularly throughout the service delivery area.

Skills

• Case Management
• Victim assistance
• Client-Centered Service Delivery
• Crisis Intervention
• Service Plan Development
• Eligibility Screening
• Cross-Cultural Communication
• Data Base Experience
• Organizational Skills
• Analytical Skills
• Writing Skills
• Independent Work
• Team Collaboration
• Computer Literacy
• Travel Coordination

Languages

English, Spanish