Project Director, Virtual Services

The Project Director of Virtual Services at IRC provides strategic leadership and operational oversight of a national portfolio of virtual resettlement programs expanding access to essential services for refugees and newcomers across the U.S. The role includes program strategy, implementation, performance, budget management, and leading a dispersed team while cultivating partnerships and scaling innovative service delivery models.

Responsibilities

• Lead the design, implementation, and scaling of a national portfolio of virtual programs expanding access to essential services for refugees and newcomers across the U.S.
• Provide strategic leadership and oversight of interagency virtual services working groups to foster collaboration and alignment across resettlement agencies.
• Build and cultivate an inclusive, impactful team and support managers in leadership aligned with IRC's People Manager Standards.
• Design and enable effective monitoring, evaluation, and reporting on program services using a data-driven approach.
• Coordinate with HQ Finance staff to ensure compliance with donor and organizational financial requirements including planning, expenditure monitoring, and resource allocation.
• Lead the product strategy, development, and deployment of ALMA, IRC's AI-powered virtual assistant, overseeing product roadmaps and international adaptations.
• Lead IRC's Service Excellence Advisory Committee to integrate client feedback into program design and continuous improvement.
• Provide technical expertise and strategic input into grant proposals and funding opportunities to expand virtual service delivery.
• Cultivate and maintain partnerships with government agencies, national resettlement organizations, and other stakeholders to advance virtual service delivery and coordination.
• Perform other related duties as assigned.

Requirements

• Minimum 5-7 years of progressively responsible work experience with refugee resettlement; experience and deep familiarity with initial resettlement programming.
• 3-4 years of program management experience; experience scaling program response preferred.
• Significant staff management, program development, monitoring, and evaluation experience.
• Master's degree in non-profit management, social work, sociology, migration studies, law, or international development or equivalent preferred.
• Demonstrated ability to promote an organizational culture reflecting IRC’s core values of service, accountability, integrity, and equality.
• Ability to lead in a way that recognizes collaboration of individuals from many cultures with diverse skills and perspectives.
• Financial management, including effective management of contract-based budgets.
• Proven people management skills; demonstrated ability to deliver results and translate words into action.
• Superior organizational skills: ability to set priorities and effectively manage time in a fast-paced team environment.
• Strong communication skills, both written and verbal.
• Strong digital literacy, including MS Office suite, database systems.
• Familiarity with generative AI in client settings.
• Fluency in written and spoken English.

Skills

• Refugee Resettlement
• Initial Resettlement Programming
• Programme Management
• Program Scaling
• Staff Management
• Program Development
• Monitoring and Evaluation
• Finance Management
• Contract Budget Management
• People Management
• Organizational Skills
• Time Management
• Written Communication
• Verbal Communication
• Digital Literacy
• Microsoft Office Suite
• Database Systems
• Generative AI Familiarity
• Strategic Leadership
• Partnership Cultivation

Languages

English