PIR Caseworker

The Caseworker provides trauma-informed, client-centered services to recently arrived refugees and other qualified immigrants to meet immediate needs and support progress toward self-sufficiency. The role involves coordinating services, conducting assessments, and connecting clients to resources in alignment with program requirements and IRC standards.

Responsibilities

• Coordinate timely pre- and post-arrival services to ensure clients have access to housing, food, medical care, transportation, and community orientation.
• Conduct housing set-ups, airport pick-ups, home visits, grocery and public transportation orientation, and other field-based services to address immediate client needs.
• Purchase and transport program-related items; lift, move, and deliver materials necessary for service delivery.
• Conduct client intake assessments and develop individualized self-sufficiency plans and timelines in partnership with clients.
• Provide ongoing case management through direct services, referrals, advocacy, and coordination with internal and external service providers.
• Monitor client progress toward established goals, identify barriers, and adjust service plans as needed.
• Document all client interactions accurately and in compliance with program requirements; enter and maintain client data in required databases and tracking tools.
• Support Preferred Communities programming and intensive case management services, as assigned.
• Collaborate with colleagues across programs and grants to ensure clients access all eligible services.
• Build and maintain effective working relationships with community partners and service providers.
• Participate in program quality assurance activities to ensure appropriate use of funds and compliance with grant requirements.
• Use a personal, insured vehicle and/or public transportation to travel within the service delivery area as needed.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in social work or a related field preferred.
• Prior experience working with refugee and/or immigrant populations required.
• Experience providing casework, pre-arrival, or intensive case management services preferred.
• Demonstrated experience navigating program eligibility requirements and ensuring accurate service documentation.
• Proficiency in English required; bilingual ability in Spanish, Dari, Swahili, Kinyarwanda, Arabic, French, or other refugee/immigrant language preferred.
• Valid driver’s license, active insurance policy, and access to reliable transportation.
• Must possess or be eligible for a fingerprint clearance card per Arizona state law.
• Strong relationship-building, diplomacy, and networking skills.
• Ability to work effectively in a multicultural environment.
• Proven problem-solving skills with the ability to manage multiple priorities and meet deadlines.
• High attention to detail and accuracy.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook) and ability to use digital tools for data entry, research, and reporting.
• Ability to lift and carry items weighing 50+ pounds, including furniture and household goods.
• Ability to drive a large van or passenger vehicle, as required for program delivery.

Skills

• Case Management
• Refugee Services
• Immigrant Services
• Program Eligibility Assessment
• Service Documentation
• Multicultural Competence
• Relationship Building
• Diplomacy
• Networking
• Problem Solving
• MS Word
• MS Excel
• Microsoft Outlook
• Data Entry
• Client Assessment
• Resource Coordination
• Trauma-Informed Practice
• Driving Large Vehicles
• Heavy Lifting

Languages

English