Operations Intern (Unpaid)

The Operations Intern will provide front desk coverage, greet and direct client walk-ins, schedule appointments, answer phone calls, and assist with clerical duties in a culturally sensitive environment. This unpaid internship offers learning opportunities about IRC services, refugee resettlement, and communication skills in a cross-cultural setting.

Responsibilities

• Perform reception duties such as greeting visitors to the office and connecting them to appropriate staff
• Assess documentation of visitors to determine eligibility of services
• Schedule appointments for all programs depending on eligibility of client
• Answer and direct incoming phone calls
• Assist staff with clerical and administrative duties
• Display sensitivity to cultural and personality differences of refugee clients and respect their beliefs and values
• Adhere to IRC policies, particularly those related to confidentiality and client privacy
• Communicate effectively in person and by telephone
• Other related duties as assigned

Requirements

• Previous administrative experience preferred
• Strong computer skills with proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Cultural sensitivity and detail oriented with the proven ability to meet deadlines
• Ability to effectively communicate and work as a team member in a cross-cultural environment
• Ability to communicate clearly and effectively in English; additional fluency in Arabic, Spanish, Dari, Pashto, French, Ukrainian, Russian, or Kiswahili preferred
• Willing to learn about IRC history, philosophy, global work, and local efforts
• Willing to adhere to IRC volunteer and workplace policies

Skills

• Administrative Experience
• MS Word
• MS Excel
• Microsoft Outlook
• Cultural Sensitivity
• Deadline Management
• Cross-Cultural Communication
• Client Reception
• Appointment Scheduling
• Telephone Handling
• Clerical Support

Languages

English, Arabic, Spanish, Dari, Pashto, French, Ukrainian, Russian, Kiswahili