Intensive Case Management Internship (ICM)

The Intensive Case Management Internship (ICM) offers essential support to vulnerable refugee clients, guiding them towards self-sufficiency during their first year in the U.S. Interns collaborate closely with experienced caseworkers, gaining hands-on experience in casework services including benefits applications, job search assistance, and community referrals.

Responsibilities

• Shadowing caseworkers and learning how to deliver core services
• Assisting clients with core services, including but not limited to: Benefits applications, Bus and grocery store orientations, Job search and applications, Delivering food and in-kind donation items, Personal finance and bill payment, Transportation to appointments, Medical insurance navigation, Home visits, Client relocations
• Referring and connecting clients to community services
• Assisting walk-in clients, as needed
• Supporting caseworkers in data compliance, including case filing, case noting, data entry, and tracking
• Participation in weekly casework team meetings

Requirements

• Must be currently enrolled in a graduate/undergraduate program, or have graduated less than 6 months ago
• Ability to communicate clearly and effectively in English; fluency in additional foreign language preferred
• Background in social work OR other related fields
• Experience working with refugees/diverse populations, elderly, domestic violence survivors, or people with disabilities
• Motivated, flexible and ability to work independently, prioritize, and manage time effectively
• Strong computer skill with proficiency in Microsoft Office (Word, Excel, and Outlook)
• Demonstrated ability to communicate and work as a team member in a cross-cultural environment
• IRC orientation and background check required

Skills

• Case Management
• Social Work
• Refugee Support
• Diverse Population Engagement
• Domestic Violence Support
• Disability Support
• MS Word
• MS Excel
• Microsoft Outlook
• Cross-Cultural Communication
• Benefits Application Assistance
• Job Search Assistance
• Community Referral
• Time Management

Languages

English