Intake Services Intern Spring 2027

The Intake Services Intern will assist the IRC’s intake team with daily activities to welcome and support refugees, asylees, and other humanitarian immigrants in the Baltimore metropolitan area. The intern will conduct eligibility assessments and support intake appointments both remotely and in-person.

Responsibilities

• Assist clients remotely or in-person with intake assessment appointments under the direction of the supervisor.
• Assist with service documentation through case-notes and case file maintenance.
• Support organization of weekly intake days at the office.
• Perform other duties as assigned.

Requirements

• Prior experience and interest working with refugees and immigrants preferred.
• Prior experience and interest in case management or social work preferred.
• Ability to work independently and as a team member in a fast-paced, global environment.
• Flexible and reliable, with outstanding attention to detail.
• Strong problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office applications (Word, Excel, Outlook) and web-based applications (databases, Box).
• Fluency in English required.
• Bilingual ability in one of the predominant languages of the local client base is desired.

Skills

• Refugee Support
• Immigrant Services
• Case Management
• Social Work
• Eligibility Assessment
• Intake Coordination
• MS Word
• MS Excel
• Microsoft Outlook
• Database Management
• Box
• Problem Solving
• Communications Skills
• Interpersonal Skills

Languages

English