Helios+ Center Assistant

The Helios+ Center Assistant will be responsible for reception and registration of beneficiaries, providing first-level information, guiding beneficiaries to specialized services, preparing registration documents, monitoring center security, and ensuring smooth operation of the center's spaces and equipment.

Responsibilities

• Welcome and receive beneficiaries and visitors to the Center warmly and friendly
• Provide information about the Center and its services to the beneficiaries of the subproject, as required
• Provide administrative support to ensure the smooth daily operation of the Center
• Manage the Center’s calendar and scheduling of sessions, appointments, etc., in coordination with the Center’s Manager
• Manage the Center’s correspondence and communications (phone/email/mail)
• Update and maintain a contact list
• Effectively maintain filing systems, both electronic and paper-based
• Collect and organize the data required for each beneficiary
• Monitor the Center’s spaces and their security, maintain cleanliness and order, aim to ensure smooth and efficient operation, in close cooperation with the Center’s Manager
• Other related duties as assigned by the subproject Coordinator
• Participate in regular team meetings and external meetings as requested

Requirements

• BA/BS Degree in Pedagogical Studies, Administrative Studies, and/or other related fields
• At least three (3) years of experience in a corresponding position of responsibility, preferably in the field of humanitarian organizations
• Excellent knowledge of Greek and English, spoken and written (level C1/C2)
• Computer skills, in particular word processing, excel spreadsheets and internet services
• Excellent interpersonal, team and communication skills
• Ability to organize and prioritize workload using initiative
• Ability to work under pressure
• Experience in customer service (preferred)
• Ability to manage multiple tasks (preferred)
• Intercultural awareness and flexibility (preferred)
• Ability to work on own initiative and at the same time as part of a multicultural and interdisciplinary team (preferred)
• Knowledge of French, or Arabic, or Farsi, or Pashto, or Urdu is an advantage

Skills

• Reception Management
• Beneficiary Registration
• First-level Information Provision
• Document Preparation
• Center Security Monitoring
• Workload Prioritization
• Customer Service
• Word Processing
• Excel Spreadsheets Proficiency
• Internet Services
• Interpersonal Skills
• Team Communication
• Multitasking
• Cultural Awareness
• Initiative

Languages

Greek, English