Fall 2026 Casework Intern - UNPAID

The Resettlement Casework Intern will assist case managers in providing core resettlement services to refugees, including administrative support, client assistance, and quality assurance tasks. This unpaid internship is an in-person role based in Atlanta, supporting refugees' integration and adjustment processes.

Responsibilities

• Assist case managers with core Resettlement services.
• Assist with quality assurance (QA) process, scanning, and uploading documents.
• Assist clients in completing change of address forms (AR-11).
• Provide transportation from/to appointments, Shop of Hope, and grocery shopping.
• Conduct wellness checks with clients.
• Drop off important documentation to client homes.
• Provide general administrative support such as case notes and documentation.
• Assist with client walk-in days and screening clients.
• Perform other duties as assigned.

Requirements

• Must submit intern hours on volunteer portal.
• Must pass a background check.
• Commitment of 15 hours per week for a minimum of 3 consecutive months.
• Must be at least 18 years old.
• Must be authorized to work in the United States. Please note that we are unable to provide sponsorship for a US work authorization.
• Excellent communication and writing skills.
• Organized with attention to detail.
• Able to work independently and under pressure.
• An interest in international and refugee issues.
• Creativity and initiative to follow through on projects.
• Strong desire to help people and enthusiasm for working in a multi-cultural setting.
• Computer literacy – preferably with PC systems.
• A car/driver’s license is beneficial.

Skills

• Casework
• Client Assistance
• Administrative Support
• Quality Assurance
• Communications Skills
• Writing Skills
• Computer Literacy
• PC Systems
• Project Follow-through
• Cultural Awareness
• Time Management
• Independent Work
• Attention to Detail

Languages

English