Extended Case Management Intern ( Spring2027)

The Extended Case Management Intern will support case management services for refugees, asylees, and humanitarian immigrants in the DC Metro area. The intern will assist clients with referrals, applications for public benefits, and community resource building while gaining experience in US resettlement agency operations.

Responsibilities

• Conduct check-in calls and send messages to clients to determine the status of any unresolved service provision and provide guidance or assistance with the support of supervisor.
• Submit and follow up with a variety of external referrals, including for English classes, health screenings, and housing assistance programs.
• Assist clients with scheduling and teaching them how to navigate various organizations, such as public benefit offices or medical offices.
• Assist clients with completing and following up on applications for public benefits, Medicaid, childcare vouchers, social security cards, and more.
• Research and build community resources to fill any gaps in services.
• Provide clients with public transportation orientations in the field if needed.
• Regularly track service provision through electronic data entry and organize required client documentation.
• Other duties as assigned by the ECM team.

Requirements

• Current undergraduate, graduate student or less than 12 months out of school.
• Minimum 24 hours per week, three-month commitment and three full working days per week; full-time 32-37.5 hours per week highly preferred.
• Proficient digital literacy skills (e.g., MS Excel, Outlook, and Word) and the ability to learn new software and tasks.
• Organized and attentive to detail.
• Ability to work independently and multi-task.
• Strong verbal and written communication skills.
• Interest in working in a global environment.
• Knowledge of or interest in learning about public benefits and other community resources.
• Ability to build out community resources is a plus.
• Driver’s license and access to a reliable, insured vehicle is a plus.
• Fluency in Dari, Pashto, Haitian Creole, Spanish, or Ukrainian is a plus.

Skills

• Digital Literacy
• MS Excel
• Microsoft Outlook
• MS Word
• Case Management
• Public Benefits Knowledge
• Community Resource Building
• Client Referral Assistance
• Written Communication
• Verbal Communication
• Independent Work
• Multi-tasking Skills

Languages

English