Employment Specialist

The Employment Specialist will work under the supervision of the Employment Program Coordinator to manage employer relations and ensure job placements for refugees in various employment programs in San Jose. The role involves developing employer relationships, assisting clients through the hiring process, monitoring job performance, and ensuring compliance with reporting requirements.

Responsibilities

• Develop and cultivate long-term relationships with area employers to identify appropriate employment opportunities for clients.
• Determine specific employment opportunities appropriate to clients and assist clients in accessing these opportunities by guiding them through the hiring process.
• Monitor job search activity to ensure that clients make sufficient contact with employers and are complying with Employment Services Program policies.
• Monitor job performance, wage level and employer/employee satisfaction.
• Assist clients and employers as necessary with post placement issues and continuing employment needs.
• Ensure timely and accurate compliance to all reporting requirements.
• Provide intake, assessment and pre-employment/job readiness orientation to clients eligible for employment services.
• Document client participation and progress, adhering to grant requirements.
• Ensure accurate and timely reporting of career development services data to donors and all relevant parties.
• Assist clients at off-site job fairs and/or other employment related activities.
• Work collaboratively with other Economic Empowerment staff.
• Participate in all-staff/ program meetings.
• Other duties as assigned.

Requirements

• Undergraduate degree, ideally in Social Work or an equivalent field of study. Comparable related work experience may be substituted.
• Demonstrated work experience in human services field, preferably in a non-profit or social services agency environment.
• Minimum of 2 years providing direct services to underserved communities.
• Prior experience working with refugee populations preferred.
• Experience in a non-profit or social services setting is an advantage.
• Attention to detail and ability to organize and track large amounts of information efficiently and accurately.
• Familiarity with or association with employers and vocational training programs in San Jose highly desirable.
• Excellent written and verbal communication skills.
• Strong computer skills, particularly Word, Excel, Outlook.
• Ability to work independently, be a self-starter and maintain responsibility for multiple tasks.
• Proficiency in a refugee language such as Dari, Farsi, Pashto, Spanish, Tigrinya or Arabic is an asset.
• Valid driver’s license, reliable vehicle with current insurance, and the ability to travel regularly throughout the service delivery area.

Skills

• Human Services Experience
• Direct Client Service
• Refugee Context Experience
• Non-Profit Sector Experience
• Data Organisation
• Information Tracking
• Employer Relations
• Vocational Training Programs
• Written Communication
• Verbal Communication
• MS Word
• MS Excel
• Microsoft Outlook
• Independent Work
• Multitasking
• Driving License
• Client Support
• Job Placement Support
• Reporting compliance

Languages

English