Caseworker Assistant

The Caseworker Assistant supports refugee and ORR-eligible populations during their integration into the United States by assisting with service delivery, client support, documentation, transportation, and resource coordination. The role promotes self-sufficiency, stability, and successful community integration under the guidance of the Cash and Medical and Initial Resettlement Coordinator.

Responsibilities

• Assist in coordinating pre-arrival and post-arrival services to ensure clients receive essential support upon arrival.
• Support airport pickups, housing setup, food assistance, transportation arrangements, and community orientation activities.
• Assist clients with navigating community resources and accessing essential services.
• Conduct client intake and assessment activities to help identify household strengths, needs, and priorities.
• Develop individualized self-sufficiency plans and SMART goals in partnership with each client.
• Provide referrals and follow up on service connections, appointments, and action items.
• Support the distribution of direct assistance and program-related resources according to organizational and funder requirements.
• Maintain regular communication with assigned clients to support progress toward established goals.
• Document client interactions, services provided, referrals, and outcomes accurately and timely.
• Enter and maintain client records in ETO and other required databases.
• Collaborate effectively with coworkers and partner organizations.
• Use personal, insured vehicle and/or public transportation (where available) to travel and transport clients and materials as needed throughout the service delivery area.
• Other duties as assigned.

Requirements

• Associate degree in Social Work, Human Services, or a related field preferred.
• At least 2 years’ experience working with refugee and/or immigrant populations strongly preferred.
• Experience providing customer service, case management support, or community outreach preferred.
• Ability to learn to navigate or familiarity with database systems such as IRIS and Efforts to Outcomes (ETO).
• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
• Attention to detail and accuracy in work product.
• Fluency in English, both spoken and written; proficiency in language(s) spoken by IRC’s clients is desired.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research and problem-solving purposes.
• Valid driver’s license and access to a personal, insured vehicle.

Skills

• Case Management
• Customer Service
• Community Outreach
• Database Navigation
• IRIS Database
• Efforts to Outcomes
• Relationship Building
• Diplomacy
• Networking
• Multicultural Communication
• Problem Solving
• Time Management
• Attention to Detail
• MS Word
• MS Excel
• Microsoft Outlook
• Data Entry
• Research
• Transportation Coordination

Languages

English