Casework Intern (Fall 2026) - UNPAID

The Casework Intern will support caseworkers with client stabilization, service coordination, and community integration during the initial resettlement period for newly arrived refugees and eligible populations. Responsibilities include assisting with client appointments, public benefits enrollment, healthcare access, documentation, cultural orientation, and administrative tasks.

Responsibilities

• Attend IRC Volunteer/Intern Orientation
• Support caseworkers with client appointments and service coordination
• Assist clients with accessing community resources and navigating public systems
• Help clients complete applications and required paperwork for services and benefits
• Support Cultural Orientation sessions and client education activities
• Assist with transportation coordination and accompaniment to appointments as needed
• Prepare required documentation for case files and enter case notes
• Support scheduling, follow-up communication, and general administrative tasks
• Assist with organizing and maintaining client files and records
• Help coordinate donations, supplies, and client needs as assigned
• Advocate for clients during service delivery and represent IRC professionally
• Maintain confidentiality and adhere to IRC policies and procedures
• Track hours and submit a monthly timesheet through IRC’s online Volunteer Dashboard

Requirements

• Excellent written and verbal communication skills
• Detail-oriented, organized and reliable
• Reliable, organized, and able to complete tasks within deadlines
• Successful navigation of a complex and fast-paced environment
• Must have access to a car and a clean driving record
• This position is unpaid and reports to the Casework Supervisor.

Skills

• Client Stabilization Support
• Service Coordination
• Community integration
• Public Benefits Enrollment
• Healthcare Access Assistance
• Documentation Management
• Cultural Orientation Support
• Administrative Support
• Time Management
• Driving

Languages

English